Job Information
Trinity Health Senior Consultant, Workforce Management (RN Healthcare Staffing and Scheduling Optimization; HYBRID-Southeast Michigan or REMOTE Options) in Livonia, Michigan
Employment Type:
Full time
Shift:
Description:
POSITION PURPOSE
This role promotes healthcare operational best practices and optimizes healthcare workforce management systems. The colleague will utilize healthcare operational expertise in scheduling and staffing to support Health Ministry performance objectives. Provide advanced technical and analytical coaching and assistance to Trinity Health Ministry colleagues and leadership on staffing and scheduling best practices. Additional responsibilities include: maintenance, optimization, and training on workforce systems including UKG Dimensions (formerly known as Kronos); building advanced analytical tools and variance analyses to help Ministry leaders achieve performance objectives; and, utilizing benchmarking tools to support continuous performance improvement across the organization. This role serves as a highly visible operational partner alongside other clinical, financial, human resources, and other key Trinity Health functional area leadership teams.
ESSENTIAL FUNCTIONS
Demonstrate Trinity Health Mission, Vision, and Core Values in behavior, practices, and decisions.
Serve as a reliable and trustworthy team member supporting achievement of the Trinity Health Balanced Scorecard Metrics.
Demonstrate an understanding of and commitment to the philosophy and objective of continuous improvement (including both internal team work and consultative work with colleagues across Trinity Health).
Demonstrate an action-oriented, self-motivated attitude in the relentless pursuit to solve problems, optimize processes, and coach others likewise.
Develop recommendations for operational workflow and process improvement and implement solutions in collaboration with Ministry leadership.
Demonstrate ability to be a positive, motivational change agent to facilitate effective adoption of new workforce management tools by clinical and non-clinical front-line managers. Maintain effective relationships with managers and executives.
Serve as a both a conceptual subject matter expert on workforce management standards and technical subject matter expert on the UKG Dimensions systems and other workforce or financial systems.
Educate, train, and consult with clinical and non-clinical front-line managers empowering them to:
a. Efficiently build effective department schedules using the full functionality of UKG Dimensions Advanced Scheduling capabilities
b. optimize staffing to workload demand by hour of day and day of week based on historical data and forecasted workload, including for large, complex 24/7 operations departments
c. create staffing grids/models, budgets, forecasts, and variance analyses
d. interpret key workforce management, financial, and UKG Dimensions reports
Develop comprehensive (both conceptual and technical content) training/education materials.
Lead large group, small group, and individual training sessions. Lead and train other workforce management staff and other colleagues to train large group, small group, and individual training sessions (i.e. “train the trainer”)
Lead and support implementations of cost management initiatives
As assigned, manage operations, enhancements, and day-to-day functionality of the UKG Dimensions (formerly known as Kronos) suite of products, including, but not limited to: Workforce Advanced Scheduler, Healthcare Productivity Analytics, and Healthcare Extensions (real-time acuity-based inpatient clinical staffing tool; formerly known as Optilink), and UKG Data Hub and other business intelligence applications.
Ensure integrity and timeliness of reporting from workforce and financial systems.
Support and optimize performance of contract labor management systems.
Ensure high quality customer service is delivered to Trinity Health Regional Health Ministry colleagues related to workforce management systems.
Build and implement labor expense budgets, forecasts, and staffing models in collaboration with clinical, finance, and operations leadership.
Build and implement staffing models for clinical and non-clinical departments based on Trinity Health standards.
Prepare operational and financial analyses to determine the performance and profitability of business units.
Develop, document, and train colleagues to comply with Trinity Health workforce management standards using industry best practice resources such as benchmarking databases and professional association guidance (including, but not limited to, standards that dictate where and how labor hours are tracked, payroll policies, time and attendance policies, etc.)
Support clinical and non-clinical department managers’ achievement of staffing standards set by Senior Leadership (such as worked hours per unit of service targets, total paid FTE targets, overtime percentages, contract labor utilization, nurse-to-patient staffing ratios, etc.)
Lead projects including developing and managing to a project plan. Ensure timely completion of deliverables. Participate in business workflow mapping, impact analyses and modeling. Prepare status reports or communication plans and keeps management and key stakeholders apprised. Resolve problems that arise and address risk factors to ensure project deliverable timelines are met.
Research and compile detailed information from multiple sources; prepare materials which may include the development of new policies, processes, and opportunities; present effectively in person or via web conference.
MINIMUM QUALIFICATIONS
Experienced in 24/7 operations and the impact of staffing on patient care, including the ability to take patient acuity and workload into account in real-time
Able to collaborate effectively with clinical and other leaders on their responsibilities and requirements
Prepared to maintain and enhance standards for scheduling, staffing, timekeeping, quality indicators, regulatory requirements, cost, workload acuity, and workforce strategy
Skilled in effective management of the scheduling and staffing technology systems
Focused on optimizing the experience and empowerment of the colleague
Qualified to conduct workforce management skill gap assessments and focus groups to solicit feedback
Primed to provide remedial training and coaching to share best practices and facilitate educational activities
Bachelor's degree in business, healthcare or related field and an equivalent combination of education and experience.
Healthcare experience preferred. Experience with staffing complex 24/7 operations healthcare services, such as inpatient nursing, emergency care, etc. highly desirable.
Experience in using and optimizing workforce management applications in acute and ambulatory healthcare settings to ensure patient care delivery excellence highly desirable.
Minimum of three (3) years work experience in related field or role.
Lean, six sigma or related experience or certification preferred.
Strong leadership and team building abilities; Formal leadership experience preferred, but not required as leadership may be demonstrated in ways other than previous job titles.
Strong proficiency with Microsoft Office 365 (Word, Excel, PowerPoint). Experience with business intelligence reporting tools or other business dashboards preferred.
Ability to develop/maintain effective collaborative relationships and partnerships with leaders, stakeholders and decision makers.
Experience in project plan development, workflow analysis, and managing complex process improvement/change management projects preferred.
Strong attention to detail and organizational skills.
Ability to support multiple concurrently running projects and adapt to changing deadlines, competing priorities and unexpected assignments.
Ability to respect confidential and sensitive information; understanding and honoring lines of accountability and communication is essential.
Strong attention to detail and organizational skills.
Able to work in a fast paced, high performing environment.
Ability to learn and coach others on new systems.
Excellent interpersonal and communication (written and oral) skills.
Ability to develop appropriate methods to collect, analyze, and report data. Must possess analytical, quantitative, evaluative, and problem-solving skills.
Must be comfortable operating in an ambiguous and matrix organizational structure. Ability to operate in a highly autonomous self-directed manner under frequently changing structures, requirements and priorities.
Strong organizational and customer services skills. Ability to interface with technical, non-technical leaders and business owners.
Ability to lead meetings, events and orientations. Some knowledge and experience managing or leading small projects or portions of medium size projects.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran