Job Information
Michigan Works Livonia Program Manager in Livonia, Michigan
Overview
Salary $65,000-69,000 year
Scope of Position: The Program Manager will provide leadership and direction for the staff and provide excellent customer service to internal and external customers. Responsible for the overall coordination and performance of program services and ensuring that contract regulations are adhered to.
Responsibilities
Essential Functions:
- Establish professional working relationships with program partners
- Attend required meetings and apprise staff of discussions held at these meetings
- Address human resource and staff concerns
- Ensure that staff and program resources are being utilized appropriately
- Provide positive vision for required changes during program operation
- Utilize positive communication techniques to resolve issues
- Day-to-day management of office operations
- Facilitation of weekly staff meetings and supervisor check-ins
- Monitor program budgets and expenditures, and provide input to Finance Team regarding program fiscal matters
- Review and approve purchase orders, expense reports, audit paperwork, process changes and staff schedules
- Directly supervise designated staff
- Monitor progress toward contractual performance targets, develop solutions for performance issues and prepare performance reports
- Address customer complaints/issues/concerns as needed
- Perform interviews and make recommendations for the hiring of new staff as needed
- Ensure that staff understand and adhere to company and program policies
- Collaborate with co-located partner agency staff and assist with coordination of onsite services and events, customer referrals, and adherence to any facility policies and procedures
- Other opportunities as available
Qualifications
Education and Experience Requirements:
- Must have 1-3 years of business, training, teaching or sales experience
- Should have skills and experience in providing career development assistance
- A working knowledge of Microsoft Office products
- Previous management experience desired
- Must have experience in team-oriented environment
- Bachelor's degree in business, education, human services or related area is required
- Should be able to converse with a wide range of professionals and demonstrate a positive professional attitude
- Valid Driver's License and vehicle are required