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IT Support Technician -- Tier 1

STACK Cybersecurity is a full-service IT Managed Service Provider (MSP) as well as a Managed Security Service Provider (MSSP). We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on cybersecurity-forward solutions.

We are currently seeking talented Technical Support professionals for full-time positions as IT Support Technician.

A Tier 1 Technician is responsible for providing technical support for desktop environments. This support will include workstations, servers, printers, and vendor-specific hardware and software. The position requires daily customer interaction and documentation of efforts.

Qualified candidates must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively learn new technologies, applications, and processes as they are taught.

STACK Cybersecurity will provide ample opportunity for continued learning on our toolsets and procedures. These opportunities will be focused on our cybersecurity tools and processes.

Responsibilities:

IT support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook)

Application support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications

Malware, spam, and antivirus support on desktops and remediation of Cybersecurity issues when applicable.

Event Log Monitoring and Investigation:

• Monitor and investigate event logs for suspected activities.
• Threat and Vulnerability Analysis: Conduct threat and vulnerability analysis to assess risks.

Communication Skills: Strong communication skills when interacting with external clients, vendors, and internal teams.

Attention to Detail and Organization: Strong attention to detail when analyzing security data. Organize findings and create comprehensive reports.

Independence and Teamwork: Work independently on security tasks. Collaborate effectively within a team environment.

Additional Responsibilities & Growth Opportunities:

Understanding of Cyber Threats: Familiarity with prevalent cyber threats, including malware, phishing attacks, DDoS attacks, BEC, lay-and-wait, and man-in-the-middle attacks.

• Stay updated on evolving threat landscape.
• Knowledge of Other Cybersecurity Tools: Familiarity with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion detection systems (IDS), and vulnerability scanners.
• Analysis Communication: Present security findings and recommendations to senior leadership. Excellent written and verbal communication skills.

DETAILED REQUIREMENTS OF A QUALIFIED CANDIDATE:

Minimum 1+ years' experience with Microsoft M365 Required

Minimum 1+ years' experience with Microsoft Windows 11 Professional

Minimum 1+ years' experience with Microsoft W

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