Job Information
The Hertz Corporation Assistant Branch Manager in Livonia, Michigan
The Assistant Branch Manager supervises the overall branch operations to ensure productivity and profitability of the branch as well as customer satisfaction. This will involve sales efforts and business initiatives along with preparing reports including profit and loss statements, budgets, operating reviews and audits.
Wage: $17.00 hourly
• Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc.)
• Maintain positive and professional rapport with current accounts and support relationships with new accounts
• Follow up DAILY on goals and objectives for each employee - prepare Manger Trainees for HMI written test and Manager Assistants for oral test
• Assist in generating new business by making sales calls
• Assist in fulfilling financial goals created for office
• Communicate consistently and frequently with branch manager
• Maintaining branch cleanliness
• Assist in maintaining service quality standards Hertz is known for
• Follow Hertz policies and procedures on a daily basis
• Perform phone skill coaching so as to achieve branch phone shop scores of at least 70%
Educational Background:
- College degree preferred
Professional Experience:
1-2 years solid customer service experience in a related industry
Prior management experience in sales and customer service
A driving record in good standing and valid U.S. driver's license
Skills:
Ability to work effectively in a fast-paced environment
Excellent written and spoken communication
Ability to multi-task and contribute to a fast pace environment.
Line management, and previous sales experience is a plus.
Must have a valid driver's license and excellent driving record
Ability to drive multiple types of vehicles (automatic)
Ability to project a professional appearance
Ability to read and understand driving directions and maps
Ability to engage in verbal interaction with customers
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran