JBS USA CUSTOMER SERVICE REPRESENTATIVE in Live Oak, Florida

GENERAL SUMMARY: Processes daily all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Act as an extension of the sales manager by engaging plant management in daily and long term direction.

Responsibilities

  • Set up weekly production run schedule for production scheduler and provide weekly forecast of sales to determine spot loads.

  • Work closely with sales manager on new and existing customers.

  • Coordinate internal product transfers.

  • Act as liaison between sales manager and plant.

  • Send out samples upon customer request.

  • Handle customer issues/complaints including shortages/overages and transportation issues as well as credit and billing issues.

  • Write up customer complaints and distribute to appropriate personnel.

  • Assist freight planner with logistical scheduling.

  • Work with customer service representative to retrieve and process orders.

  • Lead twice daily production meetings with production scheduler, plant leadership, freight planner and shipping.

  • Cross-train with production scheduler and customer service representative.

  • Exhibit the highest possible level of customer service to all customers, visitors and prospects.

KNOWLEDGE & SKILLS:

EDUCATION: Typically requires an Associate's Degree in a related field; however, additional related work experience will be considered in lieu of the education requirement.

SKILLS / EXPERIENCE:

  • 1-2 years experience in a customer service related position required

  • A strong belief in Customer Service is required

  • Outstanding customer service skills required

  • Professional telephone skills required

  • Ability to work in a fast paced environment

  • Strong written and verbal communication skills

  • Efficient and detail oriented

  • Able to maintain a positive attitude while dealing with multiple tasks

  • General working knowledge of SAP, Microsoft Excel, and Microsoft OutlookEOE/M/F/Vet/Disabled

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