JBS USA CUSTOMER SERVICE REPRESENTATIVE in Live Oak, Florida
GENERAL SUMMARY: Processes daily all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Act as an extension of the sales manager by engaging plant management in daily and long term direction.
Set up weekly production run schedule for production scheduler and provide weekly forecast of sales to determine spot loads.
Work closely with sales manager on new and existing customers.
Coordinate internal product transfers.
Act as liaison between sales manager and plant.
Send out samples upon customer request.
Handle customer issues/complaints including shortages/overages and transportation issues as well as credit and billing issues.
Write up customer complaints and distribute to appropriate personnel.
Assist freight planner with logistical scheduling.
Work with customer service representative to retrieve and process orders.
Lead twice daily production meetings with production scheduler, plant leadership, freight planner and shipping.
Cross-train with production scheduler and customer service representative.
Exhibit the highest possible level of customer service to all customers, visitors and prospects.
KNOWLEDGE & SKILLS:
EDUCATION: Typically requires an Associate's Degree in a related field; however, additional related work experience will be considered in lieu of the education requirement.
SKILLS / EXPERIENCE:
1-2 years experience in a customer service related position required
A strong belief in Customer Service is required
Outstanding customer service skills required
Professional telephone skills required
Ability to work in a fast paced environment
Strong written and verbal communication skills
Efficient and detail oriented
Able to maintain a positive attitude while dealing with multiple tasks
General working knowledge of SAP, Microsoft Excel, and Microsoft OutlookEOE/M/F/Vet/Disabled