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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone– you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.

We are looking for motivated interns to join our Customer Service - Order to Cash - Department !!!

As a Customer Service Specialist you will be involved in several tasks of the Department and understand the issues and opportunities to improve on a daily basis. You will also interact with multiple Departments within the company, namely Logistics, Sales, Category Management and Back-Office Teams based in India.

Main responsibilities:

• Elaborate and share on a daily basis the Out of Stocks Report, with the respective causes and the next delivery dates.

• Post in SAP the root cause analysis of the out of Stocks on a daily basis.

• Perform out of stock analysis for some customers and share the outcome with said customers.

• Generate Delivery Notes in SAP.

• Manage a group of customers to understand the process “End to End” (from the order entry in SAP until the delivery to the customer).

• Collaborate with Customer Service Finance in some of the tasks:

• Send the payment details to the Back-Office Team and update the Customer ledger account in SAP.

• Direct Debit letter preparation for sending to Mdlz customers.

• Request from Mdlz customers unidentified debit notes and update the corresponding information in

You might be the one we are looking for if…

• You are a student/ recent graduate of Distribution and Logistics Management, Accounting and Finance, Economics and Management or Engineering.

• You are recognized for your teamwork and collaboration, positive attitude, willingness to learn, deadline accomplishments and manage a correct priority setting. You should also have a strong work ethic, analytical skills and critical thinking.

• You have a good Excel knowledge (several formulas, such as vlookup; pivot tables with filters).

• You have already completed an internship in which you have worked with SAP (preferable, but not mandatory).

• You are fluent in Portuguese and have an intermediate level in English.

• What We Offer… Our early careers offer a variety of challenging developmental experiences. You can expect a combination of stimulating projects, exposure to industry experts, on-the-job learning alongside experienced professionals, continuous development opportunities and much, on-the-job learning alongside experienced professionals, continuous development opportunities and more.It is also a chance to become part of Mondelez talent pool of interns : high majority of our junior opportunities are filled by our previous interns!

• Place of work: Lisbon, Portugal

• Beginning: Jan 2025

• Duration: 12 months

• Benefits : 950 euros + 9,5 euros/day (meal allowance).

• 22 Days Off

It is also a chance to become part of Mondelez talent pool of interns : high majority of our junior opportunities are filled by our previous interns!

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Intern (Fixed Term)

Interns

Early Careers

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.