Job Information
Marriott Estágio Profissional IEFP Front Office in Lisbon, Portugal
Additional Information
Job Number 24210413
Job Category Rooms & Guest Services Operations
Location Lisbon Marriott Hotel, Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600-042VIEW ON MAP (https://www.google.com/maps?q=Lisbon%20Marriott%20Hotel%2C%20Avenida%20dos%20Combatentes%2045%2C%20Lisbon%2C%20Portugal%2C%20Portugal%2C%201600-042)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Why work with us?
If you think that you are the perfect fit for our team and you are passionate about Hospitality, this is your opportunity!
Lisbon Marriott Hotel believes in the power of our associates to shape our future. And now, part of that exciting future could be yours too!
We are the biggest hotel in Portugal, located in our country’s beautiful capital, with a total of 577 rooms, a swimming pool and garden, a bar and restaurant for clients to enjoy.
The Job
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
What are we looking for?
Eligibility for IEFP Internship
Speak fluent English and Portuguese
Proactive, creative and flexible mindset
What do we offer?
A professional environment to work in;
Personal coaching & training to support you in your day-to-day job;
Career opportunities within Marriott International;
A TakeCare program, where we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
Marriott International discounts for F&B and stays
Many social activities, such as our Associate Appreciation Week;
Included psychology services;
All meals at our canteen are included.
For more information about the Lisbon Marriott Hotel please have a look on our website (https://www.marriott.com/en-us/hotels/lispt-lisbon-marriott-hotel/overview/) .
Your career at Marriott starts NOW!