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Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/Hybrid mode

Fluent in English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

Position Summary

For our Nestlé Business Services, we are currently looking for a D2D Trainer . Reporting to Design Services Lead , this professional will be responsible for supporting the enhancement of operational effectiveness of D2D Services by delivering comprehensive training and support on D2D tools and processes to internal D2D Services teams. The D2D trainer acts as main point of contact for new members training needs, managing requests, providing hypercare support post-training and reporting to supervisors on training activities and outcomes. The role also supports newly engaged business partners by conducting service line deep dives to be shared with D2D Services leads for further business proposal development and provides onboarding support in D2D Services ways of working to begin service delivery. Additionally, the D2D Trainer ensures service quality through routine audits and focuses on capability building within D2D services teams. By fostering a culture of continuous learning and improvement, the D2D Trainer contributes to the success of quality service delivery within IBS Design Services and adoption of D2D process as a key driver for achievement of Design Excellence at Nestlé.

A day in the life of...

D2D Training and Onboarding:

• Develop and deliver comprehensive training programs on D2D Workflow and Label Info tools for new team members across all NBS Centers.

• Update and create training materials as needed, utilizing resources that facilitate effective learning.

• Ensure new team members understand D2D processes and tools, and assess their readiness to start service delivery in compliance with D2D standards.

Managing Training Requests and Scheduling:

• Serve as the main point of contact for training needs across all NBS Centers.

• Manage incoming training requests and prioritize them based on urgency and relevance.

• Schedule training sessions and track statistics, including attendees, questions raised, and session effectiveness, delivering training reports to D2D Service leads.

Hypercare D2D Support:

• Provide ongoing support to teams after initial training to address queries and clarify doubts.

• Monitor the performance of newly trained teams and offer additional assistance as needed to ensure consistency in service delivery.

Service Quality Tracking:

• Perform routine and ad hoc audits to ensure processes and tools are adopted by D2D and Label Info coordinators in compliance with D2D standards.

• Identify and escalate existing gaps to D2D leads.

Support for New Business Partner Engagements:

• Assist D2D service leads with new business partner engagements by conducting deep dive sessions to understand business needs and required services.

• Gather service requirements from new business partners and share them with D2D Service leads to facilitate the preparation of service proposals.

New Business/Partner Onboarding:

• Conduct onboarding sessions for new business partners, outlining the D2D services provided by IBS and the D2D support framework.

• Guide new business partners on operational processes and ways of working with D2D Services teams.

Capability Building:

• Design and implement capability-building initiatives for D2D and Label Info coordinators related to D2D tools and processes.

• Foster a culture of continuous learning and development within internal D2D services teams.

Participation in D2D Community Meetings:

• Join and participate in regular D2D Community meetings organized by IT or Global Design, delivering insights from NBS user interactions.

• Act as the Single Point of Contact (SPOC) for Design Services to communicate new D2D and Label Info enhancements to all NBS Center users.

What will make you successful

• Minimum 4+ years agency or in-house experience managing the graphic chain of packaging design and/or artwork projects from development to files to printer

• Ideally experience managing end-to-end of packaging projects, including collation of label information

• Experience working with digital workflows, DAM, and document management

• Experience training teams in packaging projects (tools and processes). Highly motivated with ability and willingness to share knowledge with peers.

• Excellent communication skills (team collaboration, call, chat, email) with adequate response times

• Managing cultural diversity: respect and ability to cooperate with various cultures in the most effective way

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Services Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal allowance card

• Flex Benefits - at NBS you can choose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop with special discounts for employees

• Company equipment according to professional needs

• Medical support available at the office (in Lisbon)

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career