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This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4378144

An IAS Fraud Detection Analyst at Arvest plays a crucial role in identifying and preventing fraudulent activities within the organization. They analyze complex data sets, monitor multiple systems/applications, exercise judgment and decisions to prevent/detect fraud, prevent loss to Arvest Bank, and take necessary steps to contain future losses from occurring by implementing proactive measures to mitigate fraud risk. They communicate with customers who have reported fraud or unauthorized/incorrect transactions as well as customers identified as potential targets.

We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

What Youll Do at Arvest: (Other duties may be assigned.)

• Utilize advanced data analysis techniques and tools to identify patterns, trends, and anomalies indicative of fraudulent activity. Analyze and determine if fraudulent, unauthorized, or merchant-disputable activity exists.
• Monitor transactional data, customer accounts and other relevant sources to proactively detect potentially fraudulent activities.
• Conduct research by communicating with internal or external customers via phone or email to gather information regarding transactions and to determine what devices/methods could have been used to create the fraud or unauthorized/incorrect transactions, if found.
• Maintain up-to-date knowledge of and accurately apply Federal laws and regulations, as well as network rules, requirements, and timeframes pertaining to inquiries.
• Make funds availability decisions for deposits based on research findings and applicable laws, regulations, and rules.
• Analyze trends by tracking case outcomes along with data and statistics, utilizing spreadsheets, reports and/or other computer software, and escalate as appropriate.
• Address and communicate confirmed fraudulent activity with internal and external customers appropriately.
• Interface with merchants, third party consortiums and institutions as needed to confirm transaction details/customer information, gather additional information, and assess validity of activities/cases.
• Determine if access device(s) and/or accounts have been compromised. Take necessary steps to minimize risks.
• Assess and identify relationships that meet closure criteria, documenting findings and actions taken before referring to other teams for completion, recovery, and reporting efforts.
• Maintain detailed documentation of fraud cases, including evidence, analysis, and outcomes, while ensuring compliance with data protection and privacy regulations.
• Research escalated electronic transfer requests by performing customer interviews, utilizing resources to identify potential discrepancies or areas of concern, and make decisions to approve or deny the transfer request based on findings.
• Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.