Job Information
Robert Half Sr. Customer Service Representative in Lexington, Kentucky
Description
Robert Half Lexington is offering a contract to hire employment opportunity for a Sr. Customer Service Representative (internally is referred to as a "Negotiator" role) in the hospitality industry, located in Lexington, Kentucky. The role primarily involves researching hotel options, negotiating and booking reservations, and building strong relationships with hotel contacts. It requires skilled communication and decision making to meet client needs and secure the best rates. The schedule is a Thursday to Monday schedule 10am-7pm, but would train for the first couple weeks Mon-Fri 8am-5pm. Apply today to be considered!
Responsibilities:
• Manage reservation requests to fulfill customer needs and ensure satisfaction.
• Utilize decision making skills to find hotel options that fit client guidelines.
• Communicate effectively with clients and hotels to ensure consistency with policies.
• Provide high-quality reservations and options to clients.
• Perform complex negotiations, overcoming limited buying power, limited availability scenarios, and reduced turnaround time.
• Identify trends and opportunities for client savings and potential market consolidation.
• Secure rates, discounts, and RFPs with current and new hotel partners.
• Exhibit knowledge of the hotel industry and regional markets associated with clients.
• Reserve rooms that are consistent with client guidelines in relation to per diem, amenities, mileage parameters, authorized requestor parameters, and hotel preferences.
• Identify and resolve client and hotel issues on a daily basis.
• Collaborate with Account Management teams and Long-Term Solutions to ensure network consolidation for our clients.
• Attend all scheduled trainings, meetings, or other events as assigned.
• Responsible for all other duties assigned as needed.
Requirements • Proven track record in the hospitality industry, preferably in a senior customer service role
• Exceptional skills in contract negotiation, with the ability to negotiate pricing and terms effectively
• Demonstrated ability to manage client relations, ensuring customer satisfaction and retention
• Excellent interpersonal and communication skills, both verbal and written
• Ability to work independently and as part of a team, demonstrating leadership skills when necessary
• Detail-oriented and organized, with strong problem-solving skills
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications
• Flexibility to work in shifts, during weekends, or on holidays if required
• Commitment to maintaining a high level of professionalism and adhering to company policies and procedures
• Willingness to participate in ongoing professional development and training opportunities
• Ability to handle customer complaints and escalations in a calm and efficient manner
• High school diploma or equivalent; a Bachelor’s degree in hospitality management or a related field is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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