Job Information
Staples Inside Account Specialist Reactivation in Lewisville, Texas
Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
What you’ll be doing:
Contact and engage customers whose order buying has lapsed. Engage customer through phone, video, and/or digital correspondence to drive incremental sales growth and customer retention
Provide regular progress reports and updates on reactivation efforts to sales management.
Meet weekly and monthly reactivation targets and KPIs set by sales leadership.
Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts Provide excellent service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Utilize CRM software to manage customer interactions, track sales activities and maintain accurate records.
Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams
Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing.
Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience
Manage sales funnel to close opportunities
What you bring to the table:
Strong communication skills; active listener
Strong organization and time management skills
Solution oriented, self-starter and results oriented
Ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
Coachable, able to incorporate feedback
Ability to work in a team sales environment
What’s needed- Basic Qualifications:
1+ years account management or related experience
1+ year experience with MS Word, Outlook, Excel and PowerPoint
Strong organization and time management skills
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
What’s needed- Preferred Qualifications:
Bachelor’s degree
Industry knowledge a plus
Experience building customer relationships
Previous responsibility for a sales budget and track record of exceeding quota, activity metrics, KPIs
Experience with business-to-business sales process
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO and Holiday Schedule
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.