Campus Pride Jobs

Reference #: 100807 PLEASE NOTE:  YOU WILL NOT BE CONSIDERED AN APPLICANT FOR THIS POSITION UNTIL YOU COMPLETE AND SUBMIT AN APPLICATION THROUGH THE FIRSTENERGY CAREERS PAGE - WWW.FIRSTENERGYCORP.COM/CAREERS.  YOU WILL BE DIRECTED TO THE FIRSTENERGY CAREERS PAGE AT THE END OF THE PA CAREERLINK APPLICATION PROCESS, OR YOU CAN GO THERE DIRECTLY AT THIS TIME.  YOU WILL RECEIVE A CONFIRMATION EMAIL FROM FIRSTENERGY WHEN YOUR APPLICATION HAS BEEN RECEIVED.

FirstEnergy at a Glance:

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity:

This is an open position with FirstEnergy Pennsylvania Electric Company, a subsidiary of FirstEnergy Corp. [PN] This position is on-site. Under general supervision, an employee in this position is expected to perform a variety of duties in accordance with the Company's customer service policies to encourage the collection of delinquent accounts.

Responsibilities include but are not limited to: Adheres to all safety rules and guidelines as established by the Company. Communicates effectively with customers regarding delinquent account balances, provides information on payment arrangements in accordance with the Company's customer service policies and where applicable, disconnects/or reconnects the electric service. Initiates customer referrals to Customer Assistance & Referral Evaluation Services (CARES) representatives for counseling, payment assistance and regulatory/Company programs. Maintains, complies and balances daily customer transactions and adheres to the documented cash handling procedures. Verifies the accuracy of data entered on checks and stubs, prepares cash handling forms and forwards to appropriate personnel for processing. Documents and informs supervision of adverse safety conditions regarding meters, meter sockets, electric services and lines, meter tampering and like conditions. Trains and instructs other employees as required. Performs other related or less skilled work as required or directed, including the operation of transportation equipment upon occasion or in the event of an emergency.

Qualifications include: Position requires valid Driver's License Must successfully complete Edison Electric Institute support and administration (SASS) test Must maintain the performance standards established by the Revenue Operations department. Must be physically able to safely perform all duties associated with this position; including, but not limited to, travel to and from vehicle and/or meter site to read meter and/or disconnect/reconnect service. Must have basic knowledge of the Customer Services credit policies and procedures, and PUC rules and regulations. Must have basic knowledge of the SAP Dunning system and other computer programs (i.e., Word; Excel; Lotus Notes). Must have demonstrated communication and human relations' skills through previous work assignments, which includes both written and oral, by handling customer inquiries in accordance with the customer service standards. Must have demonstrated skill to read and comprehend policies, procedures, and other information. Must have skill in organizing work to meet established deadlines. Must be willing to work scheduled hours, which may be non-standard business hours, and available for emergency call-ins as needed to allow greater ability to communicate with customers and maximize the opportunity to increase the regional revenue colle ted as determined by supervision. The individual awarded this position will be given a period not to exceed four (4) months to establish a residence within a reasonable response time of 40 minutes of the Lewistown Service Center.

Benefits, Compensation & Workforce Diversity:

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety:

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification Non-Exempt FirstEnergy Human Resources Team

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Interested applicants should click "APPLY NOW" and follow the employers instructions