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Black Box Corporation Technician - Network in Levittown, Pennsylvania

Black Box Network Services, the global leader in communication system integration, is looking for One (1) Data Technician with a proven track record in:

  • Racking and stacking of network devices

  • Cable patching

  • Physical layer troubleshooting

  • Equipment disposal activities

  • Installing and troubleshooting Cisco and Avaya IP phones

This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.

  • The patching cabling between network equipment and customer’s network

  • The installation of power cables from equipment to power supply in rack/cabinet/closet

  • The installation, troubleshooting and de-installing network equipment

  • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)

  • Install, troubleshoot, and de-install Network General remote Sniffers

  • Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels

  • Act as interface between customer’s associates and management

  • Provide hardware break-fix services for network infrastructure

  • Perform onsite call-through, data, voice, website and security testing

  • Perform back-up testing to ensure all systems are connected to the customer’s network as directed

  • Support carrier testing of circuits

  • Assist with facilities efforts

  • Power and uninterruptable power supply (UPS) restoral

  • Water problems,

  • Emergency cooling restoration,

  • Fire suppression exercises, restoration, and post fire events

  • Support inventory management activities

  • Receiving inventory

  • Tagging of assets

  • Tracking spares (crash kits)

  • Ordering inventory

  • Updating inventory records

  • Prepare and return damaged equipment

  • Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements:

  • Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.

  • Requires experience in working in communications closets

  • Must be able to perform rack and stack activities

  • Must be able to safely lift heavy objects

  • Must understand cable patching processes and procedures

  • Must be familiar with 66 Block and 110 Block cross connect procedures

  • Must have a basic knowledge of data communications networking.

  • Must be able to assist in troubleshooting issues

  • Must understand network terminology

  • Must be familiar with IP phone

  • Must be able to program Cisco phones

  • Must be able to install Avaya phones

  • Must be able to troubleshoot Avaya and Cisco phones

  • Requires good interpersonal communications skills

  • Must be able to explain technical issues in a way the customer will understand an issue

  • Must be able to interpret a customer’s issue in a way that will allow technician to facilitate a resolution

Experience and Education:

  • 5+ years of experience in data communications

  • Must have a basic knowledge of Cisco Phones, switches and routers

  • Must have a basic knowledge of local and wide area networking.

  • High school diploma or equivalent required

Requisition ID: 2021-3968

External Company Name: Black Box Corporation

External Company URL: www.blackbox.com

Street: Bldg PA9-035

Post End Date: 4/17/2021

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