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Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the EMEA Account Administratiop, located in Leuven, Belgium and will be hybrid. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things

In this role, you will have the opportunity to:

• Provide quote and order administration for assigned accounts for all product lines and services

• Work with stakeholders within Finance, Sales, and Operations to attain and document necessary approvals

• Answer inbound customer inquiries by phone, email or chat for requests during the quote to order cycle

• Provide informed order and shipment status updates for assigned accounts

• Collaborate across Service organization to escalate inquiries to Project Intake, Order Status Support, or Scientific Applications Support as required

The essential requirements of the job include:

• Bachelor’s Degree required (in Biology, Chemistry or related science field preferred) alternatively a high school with multiple years of IDT experience

• Ability to consistently manage multiple priorities and solve problems using critical thinking skills.

• Ability to effectively communicate, both orally and in writing, to customers and colleagues in English fluently. Other languages, Dutch, German and French, preferred.

• Ability to analyze knowledge resources and processes to identify improvements preferred

• Ability to work independently or collaboratively in a group.

It would be a plus if you also possess previous experience in:

• Previous experience in customer service or a related field

• Previous experience in IDT Service role or relevant experience in life science industry

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.