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Technical Product Manager – Dublin or Letterkenny / Hybrid

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

As a Technical Product Manager, you will be advancing the voice of the enterprise and making it easier for people to interact with their healthcare provider . The Technical Product Manager is essential for ensuring the next generation of Contact Center platforms at United Health Group is leading the industry. Working alongside the Contact Center Analytics and Automation team you’ll have the opportunity to manage both long and short-term projects effectively while working collaboratively in inter-departmental settings to accomplish critical business goals. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Technical Product Manager:

• Facilitate Key Program Events: Organize and facilitate key product and program events such as PI (Program Increment) Planning and road mapping events

• Support Teams: Act as a servant leader and coach for the ART, helping teams deliver value and ensuring smooth delivery of products and programs

• Communication: Maintain clear communication with stakeholders, ensuring alignment and transparency across the teams

• Risk Management: Identify, manage, and mitigate risks and dependencies that could impact the delivery of key product deliverables

• Continuous Improvement: Foster a culture of continuous improvement by encouraging teams to reflect and improve their processes

• Problem-Solving: Facilitate problem-solving and decision-making processes within the teams

• Impediment Removal: Help teams identify and remove impediments and blockers that hinder their progress

• Update program artifacts: Within devops tools ensure all artifacts are current

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Technical Product Manager:

• Technical Expertise: Strong understanding of software development processes, programming languages, and technologies

• Business Acumen: Ability to align technical aspects with business goals and customer needs. This involves strategic thinking, market analysis, and customer feedback integration

• Experience in agile frameworks It's beneficial to have experience working in a Lean-Agile environment. Roles such as Scrum Master or Agile Coach, Continuous Improvement Coah

• Soft Skills: Effective communication, leadership, facilitation, and problem-solving skills are crucial. An RTE needs to support team commitments, facilitate decision-making, and manage risk

Preferred Qualifications of the Technical Product Manager:

• Contact center technology experience

• Insurance Industry experience

• Program Management experience

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.