Job Information
UnitedHealth Group Electronic Health Records Systems Specialist in Letterkenny, Ireland
Electronic Health Record Systems Specialist - Letterkenny (Hybrid)
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.
At our newest Electronic Health Record Centre of Excellence in Letterkenny, Ireland, we're assembling a dynamic team committed to revolutionizing the healthcare industry. Our mission is simple: to make the healthcare system work better for everyone. Here, you'll collaborate with some of the brightest minds in the field, and what's even more exciting is that prior Epic / electronic health records experience isn't necessary!
As an EHR Systems Specialist, you'll embark on a comprehensive training programme that equips you with the skills and knowledge needed to excel in your assigned area. You'll become a vital part of our efforts to enhance healthcare technology and improve patient care.
Please note: There would be an initial training program on joining where there may be an expectation to work adjusted hours, depending on trainer location/availability. Following this, hours would be standard local hours with a need for some flexibility when working with US clients.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary responsibilities of the Electronic Health Record Systems Specialist:
Undergo comprehensive Epic training to develop expertise in your assigned area
Provide product function, design, build and testing for assigned Epic modules
Work alongside end-users to design, scope, and implement enhancements
Configure system settings to resolve issues efficiently, adhering to Service Level Agreements (SLAs)
Develop, maintain, and support critical workflow documentation, test scripts, and configuration guides for essential application functions.
Monitor the performance of healthcare applications in real-world settings
Work with trainers to develop and update training materials
Develop strong relationships with operational stakeholders, customers and business partners
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required qualifications:
Proven ability to partner with others to define and document business requirements, project plans or other objectives.
Strong communication, relationship management and collaboration skills
Proficiency with Microsoft Office Suite (inc. Excel, Word, PowerPoint, SharePoint)
Preferred qualifications:
We value a diverse range of skills and experiences. While any of the following qualifications are desirable, they are not mandatory for this role. Candidates from varied backgrounds are encouraged to apply.
Background in scheduling, booking, coordination OR within billing, finance, accounts in any industry highly preferred
Experience with Microsoft Visio and/or Project
Prior experience in customizing, testing, optimizing, training and implementation of new systems, processes, upgrades or enhancements
Degree or diploma education (pref. clinically related field, health informatics, computer science, business administration, supply chain or hospitality management)
Helpdesk, support or end-user training experience
SOP or training documentation creation experience
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.
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