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Estes Forwarding Worldwide, LLC EFW Warehousing - Coordinator, Client Services (2nd shift) in Lemoyne, Pennsylvania

Founded in 2003, Richmond-based Estes Forwarding Worldwide (EFW) is a domestic and international freight forwarder. At EFW, we are always on. Our commitment to personal service has made us a leader in logistic solutions across the globe. With offices across the country, EFW offers a full range of domestic and international solutions—including air, ocean, ground and international transportation—that few competitors can match.

The primary duty of the Coordinator, Client Services is to communicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments.

Duties include but are not limited to:

  • Engage in solutions-based communication with clients.

  • Interface directly with warehouse team to ensure accurate and timely processing of orders and receipts.

  • Process transactions in Warehouse management system to complete receipts/ shipments/ inventory transfers.

  • Perform cycle counts in the warehouse and investigate any inventory discrepancies.

  • Adhere to Warehousing best practices and standard operating procedures

  • Drive continuous improvement within the organization through collaboration with site managers.

  • Proficient in the warehouse management system WMS.

  • Identify trends, key issues, and successes through data analysis and customer feedback.

  • Recognize opportunities for enhancing and expanding EFW Warehousing client relationships.

  • Respond to client inquiries quickly and efficiently.

  • Provide prompt and professional customer service to new leads and prospects.

  • Proactively engage customers to build rapport and ask for new opportunities.

  • Follow up opportunities to receive feedback and continuously improve process.

  • Act as a liaison between clients, warehouse operations and administration.

  • Coordinate with appropriate operations personnel to source transportation for secured moves.

  • Work with operations personnel to make sure specific client expectations are met.

  • Provide client with proactive notification of deliveries or service issues to ensure continuous communication.

  • Direct drivers to appropriate docks.

  • Handle data entry of orders, receipts, shipments and BOLs.

  • Assist with resolving client issues.

  • Continually develop market and industry knowledge to facilitate success.

  • Look for ways to continuously improve processes.

  • Develop and use collaborative relationships to accomplish work goals.

  • Perform other duties as assigned.

Minimum of a Bachelor's degree (or equivalent) and 1-3 years of experience in Transportation or Warehousing preferred. However, a combination of experience and/or education will be taken into consideration.

  • Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

  • Must have excellent written and oral communication skills.

  • Strong organizational skills and close attention to detail.

  • Ability to work independently and remain self-motivated with minimal direct supervision.

  • Ability to write comprehensive and detailed business correspondence.

  • Ability to work with groups of people such as other departments and communicate known concepts.

  • Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.

  • Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.

  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.

  • Must be eligible to work in the United States.

  • At this time, EFW Warehousing will not sponsor a new applicant for employment authorization for this position.

  • EFW Warehousing offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

ID: 2021-2438

Shift: ** May include weekend hours, 1st (Overnight)

External Company URL:

Street: 221 South 10th Street

Telecommute: No