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Vanderbilt University Medical Center Scheduling Specialist in Lebanon, Tennessee


  1. Title: Scheduling Spec

  2. Job Code: 7553


Responsibilities include ensuring all phone calls received in One Call switchboard are answered in a timely manner. All phone calls are recorded, faxes received and recorded proper and timely. To review all information given by either the patient or the physician’s office is accurately recorded. Must work with Diagnostic areas to ensure work flow is correct.


  • Answer all phone calls in a timely manner, utilizing holds for multiple calls

  • Utilize the scheduling system to document all calls and set appointments for all outpatient non-surgical procedures of the hospital

  • Utilize and understand medical terminology and have attention for detail when taking provider phone calls

  • Understand all prep requirements for outpatient radiology and communicate with the patients about them

  • Schedule new appointments, reschedule existing appointments, and work with ancillary departments and physicians' offices to arrange urgent tests

  • Requests orders, as well as any other required paperwork necessary to complete the patient's appointment and analyze any the type of data needed

  • Demonstrate ability to manage time, deadlines, multiple request and priorities, maintain productivity and exercise good judgment with minimal supervision

  • Calculate patient financial estimates and collect over the phone

  • Obtain pre-certification from insurance, utilizing online tools and payer websites

  • Excellent customer service required

High School Diploma or GED (or equivalent experience) and 2 years collections experience

Licensure, Certification, and/or Registration (LCR):

Physical Requirements/Strengths needed & Physical Demands:

  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.


  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Occasional: Bimanual Dexterity: Requiring the use of both hands.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.


  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

Job Administrative and Clerical Support

Organization: Central Scheduling Hosp 214346

Title: Scheduling Specialist

Location: TN-Lebanon-Vanderbilt Wilson County Hospital (VWCH)

Requisition ID: 1911947

Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.