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Aston Carter FNOL (First Notice Of Loss) Claims Assistant in LEAWOOD, Kansas


The First Notice of Loss (FNOL) Claims Assistant will be answering phone calls and sending them to the correct point of contact. Enter information and help schedule tow trucks or car rentals as needed. Need to be able to multi-task with multiple programs on the computer. Also 20%-25% of their day will be taking Status Calls from customers (i.e. general questions, inquiries, billing questions, or when unable to get ahold of their adjusters). Encompasses a variety of duties that provides support to the claims department such as answering incoming calls, completing SR1 forms, file jackets, photo copying, mail distribution, salvage logs, total loss checks, and dispatching assignments, etc. Current positions in this job classification are - Message Center, Mitchell Medical, Total Loss Clerk, Dispatcher and Subrogation Clerk.


inbound call, claims adjusting, receptionist, data entry, Customer service, Claim, Front desk, Administrative support, Insurance, Outlook, Clerical, First Notice of Loss

Top Skills Details:

inbound call

Additional Skills & Qualifications:

Multitasking, answering calls and transferring to correct claims adjuster, data entry Must be open to taking care of the customer; especially when customers are upset! Diploma or GED Customer Service: Explain features and benefits about other products and services in order to attract potential customers. Contract Administration: Review contracts with customers, vendors, partners, and employees in order to ensure and protect the interests of all the parties. Documentation: Service Details: Track file and input all technical documentation in order to ensure all customer accounts correctly reflect the activity that was performed.

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.