Unilever Order Fulfilment Clan Lead in Leatherhead, United Kingdom

Order Fulfilment Clan Lead


SALARY: £31,600 to £39,500


The role is involves management of supply of all SKUs within a given portfolio through consultation with the USCC, Customer Development, Marketing, Category and Demand Planning teams.

You will be ensuring that the forecast quantities are supplied as effectively as possible through contact with the Customers and CD teams. You will perform regular and pro-active order fulfilment activities to ensure the best possible service to our customer and be involved improving the processes within the supply chain through identifying and implementing improvement opportunities.


  • Understand and influence the planning parameters (In-House and External) and assumptions

  • Provide insight to RP which will support the implementation of Finished Goods stock policy (set by USCC) using inventory planning models by stock holding location

  • Understand warehouse and transportation capacity planning

  • Provide insight to RP which will establish finished goods inventory forecast (pallet forecast: warehouse capacity)

  • Translate potential supply risks and ensure clear communication into MSO: Manage tools (quotas, Allocations, Reservations, Material Substitutions, Plant Determination etc), Stock Management reports and Maintain reason codes for non supply issues. Execution of stock transfers (OOS solution from Planning)

  • Trigger stock release or blocking (link with Quality and Logistics)

  • Stock shelf life management (in stock): Mitigate issues arising from RP who monitor stock age profile vs. gross requirements on weekly basis (daily in SCC) eg Request derogation

  • Obsolete management: Transact obsolete mitigations.

  • Manage stock availability and stock movements, particularly in times of constraint – both for own remit and co-ordination on behalf of the team. Proactive Stock Management & Allocation: Review stock availability for all products : Mitigate identified out of stock risks: Apply allocation tools, based on agreed business rules, where mitigation is not possible: Proactively communicate to the Customer Facing specialists so they can proactively manage with Customers: prioritize order delivery generation following CD prioritization rules: Manage the shortage and establish prioritization based on predefined rules

  • Regular contact with Customer Account Managers to ensure accuracy of short term forecast and our ability to supply focussing on current and following week.

  • Proactive use of supply and forecasting information to manage the supply chain at optimum cost and customer service

  • Identify and communicate of improvement opportunities both in preventing issues and improving processes

  • Ensure special pack volumes and phasing are validated sufficiently early in the planning process.

  • Report & analyse Key Performance Indicators, implementing continuous improvement activities around these. Lead category review of supply variances, working with Customer Replenishment Analyst, SU’s and USCC to formally root cause major variances and agree preventive actions.

  • Route communication between CS organization and 3PLP to manage order modifications

and cancellations when a delivery is already created.


  • Proficiency in sophisticated IT software packages to develop accurate stock management processes.

  • Strong commitment to Customer Service and Planning, and a thorough understanding of the impact of their activity on the company and the customer’s businesses.

  • Strong analytical skills and key emphasis on the requirement to undertake root cause analysis and rigorously implement improvement action plans in order to continually develop the robustness of processes linked to requirements planning and stock management.

  • Strong communication skills within the company, as well as excellent team working skills

  • Support the delivery of the customer business plans through excellent control of our stock management and through building robust relationships to ensure an effective flow of information between the supply side SU’s, and USCC and the MSO.


Unilever is a global Fast-Moving Consumer Goods company in the UK and Ireland. We are already on target to achieve our huge ambition to double the size of our business globally whilst reducing our environmental impact. We are growing our business and also doing what is right for our consumers, community and environment. We are developing brands for people’s lives today and for the changing environment tomorrow - making sustainable living commonplace.

Working at Unilever means that you get to take part in this exciting journey and work with amazing people who are really passionate about our large portfolio of famous brands. We want to improve billions of lives and you too can join us in making a sustainable difference.


Online Application >> Digital Interview >> Face to Face Interview >> Job Offer

Please note: As part of the job application, you will be asked to complete a brief online application form. Completion of the form is required in order to be considered. Please allow yourself enough time to complete the application form as when filled out partially or not at all it may adversely affect the progress of your application. Please be aware that you will have to complete the form at once as you will be unable to return to it later.

Job: Supply Chain

Primary Location: United Kingdom-United Kingdom (County level)-Leatherhead-Leatherhead Head Office

Schedule: Full-time

Shift: Day Job

Unposting Date: May-24-2018

Req ID: 180007HJ