Campus Pride Jobs

Position Information

Functional TitleSupervisor, Liability & Property Claims

Recruitment Category TypeStandard

Functional CategoryClaims

GradeGS.14

FLSA StatusExempt

Requisition Number25-0145

Number of Vacancies1

Job LevelSupervisory

Job CodeN/A

Job Description Summary

Organization NameClaims

Reports toSection Manager, Claims

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

8:30am-5:00pm

Position LocationLaurel

Position Summary Information

General Summary

Under the general supervision of the Claims Manager, the Claims Supervisormanages and evaluates the work performance of the Claims Agent I/II staff and is responsible for the analysis and management of claim files within the department.The Claims Supervisor leads, trains, and monitors the activities of all liability claims adjusters.

Essential Functions

• Supervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination

• Prepares and presents employee monthly appraisals, mid-year and annual evaluations

• Coaches, develops, and mentors staff and oversees team activities and productivity

• Assists with the assignment of loss claims filed against the Commission and the disposition of same

• Assists with the assignment of billed work claims filed by the Commission and the disposition of same

• Reviews and evaluates liability claims under the Commission’s self-insurance program

• Ensures timely investigation, reserves and resolution of claims while maintaining fair and adequate settlement amounts

• Serves as a resource for answering claims questions and inquiries

• Works with the Claims Manager to coordinate staff training and development

• Makes recommendations to and participates with claims manager in developing and evaluating claims procedures

• Reviews files for reserve and settlement authority

• Assists Claims Manager with reports as well as maintaining documentation of the experience levels of the agents and the complexity of processed claims

• Responsible for ensuring that customer requests/inquiries are responded to in a timely and effective manner resulting in high customer satisfaction and compliance with WSSC Water’s policies, procedures, and regulations

• Handles escalated customer problems referred by the Section Manager, Deputy General Counsel, General Counsel, Commissioners, and General Manager

• Coordinates with other teams and field staff to ensure timely and accurate claims processing and handling of customers

Other Functions

• Participates in claims dispute resolving committee hearings and testifies in court and depositions

• Handles complex claims, as required

• Performs related duties, as assigned

Work Environment And Physical Demands

Work is performed in a business casual office environment.

Required Knowledge, Skills, And Abilities

• Thorough knowledge of claims investigative work and claims-related procedures

• Ability to gain thorough knowledge of the Maintenance Management Information System ( MMIS ) and claims database

• Excellent organizational, analytical and decision-making skills

• Knowledge of supervising claims adjustments

• Ability to effectively handle difficult customer situations

• Ability to plan, assign and supervise the work of direct reports

• Ability to communicate effectively in verbal and written form

Minimum Education, Experience Requirements

• Associate’s degree in business administration, or related discipline

• 5+ years’ experience investigating, evaluating and resolving complex liability or property claims

OR

• High School diploma (or equivalent)

• 7+ years’ experience investigating, evaluating and resolving complex liability or property claims

Additional Requirements

Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

Preferences

•Supervisory experiencehighly desired.

• Claims certification or Bachelor’s degree is helpful.

Salary$82,732 - $140,868

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date01/30/2025

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Will you, now or in the future, require sponsorship for employment visa status?

• Yes

• No

• Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

• Yes

• No

Applicant Documents Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application