AT&T ServiceNow Developer (SE2) (Government) in Laurel, Maryland
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.
Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.
AT&T has an opening for a ServiceNow Developer to enhance and support Intelink services.
The job duties of the ServiceNow Developer are as follows: The candidate will Configure/Customize the ServiceNow system, including creating workflows, build service requests from customer requirements, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.
Use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow, perform integrations and process automation using ServiceNow Orchestration.
Gather specifications from the IT department and deliver a product/release that meets the needs presented.
Create requirements definitions and technical specifications documentation plus load, manipulate and maintain data between Service-now and other systems.
The candidate will work with IT managers to generate views and reports as needed, analyze and fully understand user requirements and current procedures in order to improve system capabilities.
Automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap, be competent with ITIL/ITSM processes, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, plus detailed knowledge in CSS and other web technologies.
The candidate will assess existing ServiceNow usage and recommend forward evolution of ServiceNow capabilities to maximize their use within the development environment.
Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications: A Master’s Degree in a Technical, Computer or Math related field with five (5) years experience in the following: Domain Name Server (DNS), Network Time Protocol (NTP) and IP routing protocols. A Bachelor’s Degree with seven (7) years experience; an Associate’s Degree with ten (10) years of experience may be substituted for the Master’s Degree. No degree with 10 years of experience implementing information technology solutions is acceptable. Excellent analytical and problem-solving abilities, traffic management and cloud computing experience are desired.
DoD 8570 Compliance with IAT level 1 is required.
Linux/Unix System Administration or development experience.
Familiarity with Web based user interfaces (HTML, XML, CSS).
Minimum 2 yrs experience as a ServiceNow Developer.
Knowledge of the Agile development methodology.
Experience creating and maintaining technical documentation.
Experienced at extracting requirements through discussions with the user population.
Prioritize workload based on internal and external impact.
Experience leading a team of three and interfacing with internal teams.
ServiceNow Certifications a plus (Administrator, Developer).
Experience in managing a Self-Hosted ServiceNow instance to include performing required upgrades to the ServiceNow Core applications.
May be required to respond to after-hours requests as required in a 24 x 7 environment.
Ready to join our team? Apply Today!
Our ServiceNow Developer (SE2) earns $98,100 - $196,996 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status