Job Information
TAD PGS, Inc. IT Walk-Up Support Technician in Laurel, Maryland
We have an outstanding Contract position for anIT Walk-Up Support Technicianto join a leading Company located in theLaurel, MDsurrounding area.
U.S. Citizenship is required.
Candidate must have the ability to obtain and maintain a Secret Security Clearance.
Please click on this link if you have any questions on how to obtain a clearance: https://www.tadpgs.com/obtain_security_clearance
Job Responsibilities:
Provide onsite, in-person IT support services for customers, including troubleshooting hardware, software, network connectivity, and mobile device issues and performing account administration tasks in a fast-paced walk-up help desk.
Research, analyze, and diagnose problems with client systems using detailed processes where available and best practices where not.
Provide appropriate documentation on services provided and status updates as needed.
Perform other duties as assigned. Some duties may include driving vehicles to transport equipment.
Basic Hiring Criteria:
Possess a Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience.
Must be a U.S. Citizen
Must be able to obtain and maintain a DoD Secret clearance
Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and research and external resources.
Have hardware, software and networking troubleshooting experience -- hardware experience must include laptops and mobile devices; software experience includes Windows, Macintosh and Microsoft Office, networking experience to include understanding TCP/IP and DNS, Active Directory, and Exchange.
Must be an excellent communicator, highly motivated and have excellent customer services skills with the ability to work with all levels of staff.
Willing and able to support operations and work necessary hours to complete critical tasks and/or troubleshooting and work in a fast-paced walk-up space, in person with customers.
Possess a valid driver's license for a state of residence. The selected candidate will undergo a motor vehicle driving record review.
Desired Qualifications:
Possess a Bachelor's Degree in an IT-related field.
Possesses enterprise-level experience with Linux, Windows 10, Mac13.2, and/or iOS.
Possess certifications: ITIL, Microsoft Certified Professional (MCP), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
TAD PGS, Inc.is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 years of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/