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SUMMARY

Responsible for the day-to-day administration of the Quality Management System on accounts of diverse scope and magnitude including adherence to company and industry standards. Provides regular and proactive communication to customers and Ryder management. Supports continuous improvement efforts as needed

ESSENTIAL FUNCTIONS

Designs, implements, maintains and audits the Quality Management System based on established company and/or industry standards. Implements a standardized corrective action system

Reports the effectiveness of the Quality Management System at regular management meetings

Supports regulatory compliance and certification requirements

Assists in implementing and maintaining Customer Satisfaction Management Process

Performs all functions related to Quality Assurance for a start-up or expansion

Engage the operations team and the customer to ensure achievement of business objectives

Supports Continuous Improvement deployment using fundamentals of Lean and Six Sigma

Provide training on Quality Assurance topics to identified employees

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Applies judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

ADDITIONAL RESPONSIBILITIES

May lead Continuous Improvement projects as necessary

Exerts some influence on the overall objectives and long range goals of the organization

Managing Diversity & Inclusion

Performs other duties as assigned.

EDUCATION

Bachelor's degree Business/Engineering/Supply Chain or minimum of 8 years of related work experience.

EXPERIENCE

Seven (7) years or more experience Operational Management

Five (5) years or more experience Quality Management/Process Improvement

SKILLS

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Comfort around higher management

Ability to build strong customer relationships.

Effective leadership skills. Decision quality, managerial courage

Friendly and service-oriented. Approachability

Seeks to acquire knowledge in area of specialty.

Highly thorough and dependable. Perseverance, integrity and trust

Demonstrates problem solving skills.

Develops and delivers effective presentations. Business acumen

Builds and manages effective teams. Ability to direct others

Ability to be comfortable and effective with issues that lack clarity, structure or certainty.

Strong verbal and written communication skills.

Ability to work independently and as a member of a team.

Flexibility to operate and self-driven to excel in a fast-paced environment.

Capable of multi-tasking, highly organized, with excellent time management skills.

Detail oriented with excellent follow-up practices

KNOWLEDGE

MS Office; advanced level.

MS Project Internal Audit/Corrective Action Systems software (e.g. JKT); advanced level; preferred.

Process Mapping and Standard Operating Procedures documentation and Project Management; advanced level; preferred.

LICENSES

Certified Six Sigma Green Belt (1 Year, preferred).

Other ASQ's Certified Quality Auditor (1 Year, preferred).

TRAVEL

1-10%

Job Category: Quality

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

85000

Maximum Pay Range:

100000

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

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