Collects, documents and reports data necessary to determine appropriate disposition of the psychiatric patient presenting in the emergency room and crisis walk-in. Functions as a member of the treatment team by providing direct patient care. Provides telephone crisis service for coordination of patient care.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

Shifts are rotating


Essential Functions: Defined as duties specific to the job, that, if removed, would change the entire purpose of the job; to include the Essential Physical Demands and Essential Working Conditions of this position.

  • Core Essential Functions:

  • Regular, consistent, on-site, and timely attendance.

  • Delivers direct and indirect patient care in accordance with hospital policies, procedures, protocols, and standards of care.

  • Performs and/or assists with patient care needs as directed.

  • Assists patients with activities of daily living if needed.

  • Collects, documents, and reports ongoing patient care data as directed.

  • Interacts with assigned patients, makes pertinent observations of patients' behaviors, reports and records same.

  • Remains with and observes assigned patients in a one-to-one situation if necessary.

  • Demonstrates good interview techniques with phone contacts/patient/family/significant others and documents accordingly.

  • Assists in developing an educational process for the provision and coordination of patient care activities that promote and maintain health, foster self-care, and improve outcomes.

  • Reports to R.N. information regarding the patient's readiness to learn.

  • Plans and initiates patients' activities.

  • Facilitates groups as requested.

  • Documents observations in group/activity sessions.

  • Demonstrates leadership by utilizing the behaviors inherent to the role of Behavioral Health Technician.

  • Demonstrates an ability to solve problems utilizing critical thinking skills and seeks assistance from immediate supervisor when appropriate.

  • Demonstrates knowledge of chain of command; refers patient questions/requests information to appropriate supervisor.

  • Effectively functions as a resource person.

  • Acts as patient advocate.

  • Assists in the department's compliance with state, JCAHO, OSHA, and other regulatory agencies.

  • Assists in preparation for inspection and surveys.

  • Adheres to the infection control process, including standard precautions, to reduce the risk of acquiring or transmitting infections.

  • Oversees that sufficient and proper supplies are maintained on an assigned unit.

  • Monitors sterile supplies for expiration date and replaces as needed.

  • Distributes and maintains a sufficient supply of linens in assigned patient care areas.

  • Replenishes daily/weekly unit stock from appropriate departments, i.e., CSR, storeroom.

  • Assists the department's compliance with state JCAHO and other regulatory agencies.

  • Participates in preparation for inspections, surveys and audits.

  • Participates in ongoing unit performance improvement activities.

  • Communicates effectively with patients/peers/families/treatment team.

  • Returns patient/family phone calls and documents.

  • Uses computer as required for E-mail, scheduling, authorizations, insurance tracking, etc.

  • Provides and participates in educational activities.

  • Provides and documents patient/family education.

  • Participates in staff education, both as participant and presenter.

  • Makes recommendations for staff development.

  • Serves on hospital committees and participates in other related projects as directed.

  • Process psychiatric emergencies.

  • Assesses the severity of guest’s presenting condition.

  • Works collaboratively with Peer Support Specialist and Nursing Staff to an effective comprehensive crisis resolution.

  • Works collaboratively with the emergency departments of Excela Health hospitals, as well as, Excela ambulatory programs and physicians’ offices to facilitate effective resolution of behavioral health issues.

  • Obtains authorization/reauthorization/certifications as appropriate for ongoing treatment.

  • Demonstrates a working knowledge of the Mental Health Procedures Act.

  • Specialty Essential Functions:

  • Works collaboratively with the Emergency Room Department and Behavioral Health treatment team to affect an effective comprehensive crisis solution.

  • Communicates pertinent information of actual/potential problems to the professional staff.

  • Communicates pertinent information at shift reports and during internal and external transfers.

  • Contacts other treatment facilities regarding transfer of psychiatric emergency department patient (if transfer is to occur).

  • Conducts groups on the unit when available.

  • Provides for patient safety in compliance with hospital and nursing department policies.

  • Utilizes two forms of patient identification before implementing any form of patient care.

  • Assumes appropriate code team role during code situations or mock codes.

  • Responds effectively during emergency situations, including internal and external disasters.

  • Assists in maintaining a safe and clean environment for patients, visitors and staff.

  • Completes proper collection, identification, labeling and delivery of specimens to the appropriate department.

  • Supports limited use of restraints in accordance with established standards and documents according to policies.

  • Ensures replacement of supplies and unit maintained equipment.

  • Cleans supplies and unit-maintained equipment.

  • Checks patient belongings for contraband and logs in on Patient/Valuable/Belongings sheet.

  • Performs patient observations per unit policy. Performs unit safety checks per unit policy.

  • Understands and utilizes principles of non-violent crisis intervention.

  • Attends yearly crisis intervention class.

  • Observes patients for increase in agitation and reports to RN for early intervention.

  • Assists as needed in handling, restraining and secluding agitated patients using the least restrictive means.

  • Assists in establishing control of the patient who is awaiting disposition from the Outpatient Department or in the Emergency Department.

  • Knows how to use panic button and how to call security for assistance as needed.

  • Marginal Functions: Defined as duties that are not essential in nature and do not take a considerable amount of time to complete (less than 10%).

  • Performs other duties as required.

  • Required Skills and Knowledge: Minimum level of education, skills and abilities necessary in performing the job.


  • Bachelor’s degree in psychology or related field required.

Certification / Licensure / Regulation:

  • Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.

  • PA Act 153 Clearances (Act 34-Criminal History Record from the PA State Police system, Act 33-Child Abuse Clearance obtained through the Department of Public Welfare, Act 73-FBI Fingerprint screening) within 30 days of hire or transfer into position

  • Current Workplace Violence Prevention Yearly Certification or completion of Workplace Violence Prevention Training within 120 days of hire

Prior Experience:

  • None Required

Other Skills and Abilities:

  • Strong communication skills, Act 33/34 clearance, problem solving skills, ability to follow directions, works on all assigned duties.

Preferred Factor:

These are job related enhancements that are preferred or would benefit the performance outcome of the job but are not essential or required for the job to exist.

  • one year mental health experience in a similar setting

The above job descriptive information is intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all duties and responsibilities, as an employee may be assigned other duties other than described in this document.

  • Essential Working Conditions:

Constantly = (5 1/2 to 8 hours or more) or 200 reps/shift

Occasionally = (1/4 to 2 1/2 hours) or 2 - 32 reps/shift

Frequently = (2 1/2 to 5 1/2 hours or more) or 32 - 200 reps/shift

Rarely = (Less than 1/4 hours) or < 2 reps/shift


Sedentary Work -

Exerting up to 10 pounds of force occasionally.

Light Work -

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly.

Medium Work -

Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force occasionally.

Heavy Work -

Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly.

Very Heavy Work -

Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds or force frequently, and/or in excess of 20 pounds of force constantly to move objects.

Working Conditions:


Extreme Cold

Extreme Heat


Mechanical Hazards

Use of Vibrating Tools

Operates Vehicle

Operates Heavy Equipment

Use of Lifting/Transfer Devices

Rotates all shifts

10 - 12 hour shifts

On Call

Overtime (more than 8 hrs. /shift, 40 hours/week)


Confined Spaces-Cramped Quarters (Labeled)

Extreme Noise (> 85 dB)


8 hour shifts

Protective Equipment:


Respirator-Breathing Equipment


Feet, Toes





Head (hard hat)

Occupational Exposures:



Paints (direct use of)

Dust (Sanding)

Ethylene Oxide

Cytotoxic Drugs (Chemo)

Chemicals (direct use of)


Wax Stripper (direct use of)


Ionizing Radiation



Blood and Body Fluids


Latex (Rubber, erasers, balloons, gloves, rubber bands, etc.)

VII. Essential Physical Conditions:


Frequently = (2 1/2 to 5 1/2 hours or more) or 32 - 200 reps/shift


Occasionally = (1/4 to 2 1/2 hours) or 2 - 32 reps/shift

Constantly = (5 1/2 to 8 hours or more) or 200 reps/shift

Rarely = (Less than 1/4 hours) or < 2 reps/shift

Physical Demands:


Climbing Ladders



Squatting (Crouching)

Use of Forceful Hand Grasp

Climbing Stairs

Pushing / Pulling


Fine Finger Manipulation

Hand / Arm Coordination

Keyboard/Computer Operation


Bending (Stooping)




Sensory Requirements:


Seeing Near-with Acuity

Feeling (Sensation)

Color Vision

Over Shoulder Work:


Pulling or Pushing Objects Overhead


Reaching Above Shoulder Level

Lifting: floor to standing position:


20 - 29 pounds

30 - 49 pounds

50 pounds

50 pounds


10 - 19 pounds

Lifting: waist to shoulder level:


20 - 29 pounds

30 - 49 pounds

50 pounds

50 pounds


10 - 19 pounds

Lifting: shoulder to overhead:


20 - 29 pounds

30 - 49 pounds

50 pounds

50 pounds


10 - 19 pounds