Job Information
ABM Industries Valet Lead in Las Vegas, Nevada
Overview
The Valet Lead Attendant is responsible for providing professional, courteous and compassionate guest services for residents, visitors, and guests while meeting the standards outlined by ABM. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned.
Primary Duties:
Coordinate traffic flow in valet lanes
Responsible for giving direction, motivation, and guidance to a team
Assists with Training and Development
Assists the Manager in the direction and supervision of field employees
Maintain the front driveway congestion-free through traffic control, monitoring illegal parking, and immediately store vehicles.
Greet all guests; inquire about destination; give directions
Inform guest of valet and self-park
Assist employee and transport van drop-off and pick-up of the proper area for loading/unloading and direct deliveries to appropriate area.
Organize “next car parked” and distribute keys to valet team.
Authorize valet breaks and communicate shift change needs
Predict and communicate traffic flow peaks and lot issues
Identify and arrange for extra support for extended wait times.
Accurately tally and split the tip pool
Receive and receipt a variety of valet payments
During peak times, operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.
Ensure each guest receives outstanding service by providing a friendly environment, which includes greeting and thanking everyone.
Assist each guest with car doors, wheelchairs/strollers and belongings.
Keep work area clean of debris.
Essential Knowledge and Skills:
Able to act independently and make accurate decisions with exceptional focus on attention to detail.
Ability to control flows of traffic and valet lanes.
High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
Understand and respond appropriately to basic customer and employee inquiries.
Ability to analyze and solve problems,
Ability to operate equipment in assigned area.
Ability to analyze and solve problems.
Qualifications:
Ability to communicate valet information and policies in a manner easily understood by residents and their guests
Ability to support and maintain expectations within policy and procedure guidelines.
Ability to act independently and make accurate decisions.
Effective verbal and non-verbal communication skills.
Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
Ability to stand continuously and perform job functions for a full shift.
Education minimum: high school diploma or equivalent
Read, write and communicate using English language sufficient to perform job functions.
Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions.
Must pass a pre-employment drug test.
Must provide proof of eligibility to work in the United States.
Must be 18 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines
Ability to operate a standard and automatic transmission
Basic Qualifications:
Must be 21 years of age
Must possess a valid driver’s license
Must be able to operate both standard and automatic transmissions
Pay: $14.00 / HR + Tips
*The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)
A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply
REQNUMBER: 96884
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.