MGM Resorts International Senior Manager Parking Services - Bellagio in Las Vegas, Nevada
The Senior Manager Parking provides direction and leadership for the group property Valet and Parking teams, consistent with the MGM brand. Responsible for leading the Valet and Parking team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Valet and Parking team. Ensure high customer satisfaction and exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.
Works closely with VP of Hospitality and Director of Hotel Ops to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
Implement revenue and staffing strategies as implemented by the Hotel Strategy CoE.
Leads the implementation of policies, operating procedures, training programs, hiring, manuals, directives, work schedules, rules, and regulations for all Valet operations team.
Responsible for employee engagement and guest experience for the Valet and Parking teams, utilizing the tools provided and through coaching, training, rewards, and development.
Develops and supports company policies, legal requirements, and guidelines of the Collective Bargaining Agreement.
Ensures vehicles in valet are safe, secure, and parked or retrieved in a timely manner.
KNOWLEDGE, SKILLS, AND ABILITIES:
Working knowledge of valet systems and operations.
Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
Broad management and leadership knowledge of valet operations.
Ability to utilize guest service satisfaction performance metrics to generate action plans to address service opportunities.
Ability to influence others to accept practices and approaches related to hotel operations.
Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts.
Excellent customer service skills. Able to lead and mentor a team.
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
Effective listening abilities and be able to make a strong judgment call.
Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.
Ability to effectively communicate in English, in both oral and written forms.
Technical knowledge and experience with Opera (or LMS for CCLV).
Ability to work varied shifts, including weekends and holidays.
Working knowledge of all vehicles including manual and automatic transmission and exotic cars.
Previous experience managing employees under a collective bargaining agreement.
At least three (3) years of experience in hotel or valet management.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Proof of eligibility to work in the US.
State Driver’s License with a clean driving record.
Las Vegas, Nevada
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email email@example.com