Job Information
Lansing Community College FT Support - Centralized Services-Program Support Associate in Lansing, Michigan
Job Number: 493200 Job Title: FT Support - Centralized Services-Program Support Associate Opening date: Mar 8, 2024 8:00am Closing date: Summary: This position supports Business Development Managers, Coordinators, and Project Managers by providing training, program delivery, and related instructional support services arising out of sales, according to Community Education and Workforce Development (CEWD) procedures.
Description:
Title: FT Support - Centralized Services-Program Support Associate
This posting is open until filled
The date after which applications are not guaranteed review is: 3/17/2024
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $16.32 - $18.28
Employee Classification: FT Support Staff- Union
Level: FT Support-4
Division: Community Education & Workforce Dev - 30000
Department: Centralized Services - 30240
Campus Location: LCC West Campus
Position Type: Regular/Continuing
Bargaining Unit: ASP
To view the applicable labor contract, visit the Labor Relations web site{target="blank" rel="noopener" saferedirecturl="https://www.google.com/url?q=https://links.dc4.pageuppeople.com/ss/c/u001.yuHB2hEo6o7KZ0YC6ryRGhMIVmcXO9Xkbv6dq62iB1GEhdvDXCiko0rooCeEzEE53cr4owrsNESi305RhmTA/44h/RZPBb1gnTV6UWKelFEVTvA/h0/h001.B5Az3NIi2vjRhsPPcpylA1JwaRvBLJcGTeG41NScgU&source=gmail&ust=1710075450701000&usg=AOvVaw1DbqIRCi72vj_qlIDGPrqG"}.
For information about the benefits offered, please visit the Benefits web site{target="blank" rel="noopener" saferedirecturl="https://www.google.com/url?q=https://links.dc4.pageuppeople.com/ss/c/u001.guV8r9tDEz6EDdXdlEPDwc4Alkw8qzYAoKkr0XFkMWCi9VuToTd93UHf-6WwUekSxMlGUGCu3FXLeM58w2Fqug/44h/RZPBb1gnTV6UWKelFEVTvA/h1/h001.X3fWSBlGCVfyAC1i2QAbp1Xmwa-CTv0w9x8TeF0z5Cs&source=gmail&ust=1710075450701000&usg=AOvVaw2JwY7ielQ9c0LbldirGjH"}.
Supports Business Development Managers, Coordinators, and Project Managers by providing training, program delivery, and related instructional support services arising out of sales, according to Community Education and Workforce Development (CEWD) procedures. Provides necessary information and executes interdepartmental communications to ensure the timely delivery of courses. Communicates with internal and external customers, as needed, to ensure quality customer service to both students and faculty. Works closely with instructors to collect, compile, and/or record program related customer data necessary for CEWD to evaluate its programs, expenses, and resulting revenues.
Plans and collaborates work effort with team members to ensure that work activity is effectively prioritized and completed in accordance with established procedures. Provides on-site technical and operational assistance to instructors for in-person classes.
Works directly with corporate clients regarding post-training completion documentation, including certificates, digital badges, or other confirmation of training completion.
Oversees the work of CEWD student employees, including mentoring, monitoring, and training.
Regular on campus presence is expected for all LCC emplo