Deloitte Compliance Help Desk Associate Analyst in Lansing, Michigan
Associate Analyst- Risk & Brand Protection
HelpDesk Associate Analyst - Risk & Brand Protection / Ethics & Compliance
This position will support operational processes of the Deloitte U.S. Firms' Risk & Brand Protection Group. Key responsibilities of this position are to safeguard Deloitte and client confidential information, assist transfer of personal data from Deloitte laptops, and provide customer support to Deloitte US Entities' partners/principals and employees interacting with the Compliance HelpDesk.
Location - any U.S. Deloitte office
Work you'll do
As a HelpDesk Associate Analyst, you'll use your analytical, research and investigative skills to:
Respond to Compliance HelpDesk support requests using automated phone and chat tools
Guide callers through policy and mandatory requirements/procedures
Document and save record of guidance provided
Collaborate with internal Risk & Regulatory stakeholders as needed
Provide backup support for other services provided by the Compliance HelpDesk
Key skills required:
Strong verbal and written business communication skills
Strong organizational and time management skills
Comfortable communicating with partners and other senior level individuals within the US Firms
Must be able to grasp various policy documents in a relatively short time frame, understand specific circumstances, and refer to policy regarding those circumstances
Attention to accuracy, quality, sense of urgency and detail are essential to this role
Ability to apply critical thinking in evaluating different scenarios
Ability to handle confidential and sensitive information with appropriate discretion
Ability to prioritize work and work independently; know when to seek guidance
Good knowledge computer navigation and Microsoft applications required.
Previous experience working in ServiceNow or other incident reporting software
Ethics and Compliance
The objective of the Ethics and Compliance team is to support Deloitte's shared values and Global Principles of Business Conduct by centrally coordinating and enhancing existing ethics and compliance practices. The program and underlying policies and procedures have been designed to prevent, detect, and address ethics and compliance issues.
Qualifications preferred include:
Undergraduate degree in Business Administration or equivalent experience preferred
2 years of experience in a customer support care, preferably within a banking environment
An understanding of Independence requirements for professional auditing firms
Working knowledge of basic financial instruments is required.
Familiarity with financial services and investments and an understanding of common financial instruments used by business executives
Strong organizational, analytical, interpersonal, oral and written communication skills.
Limited sponsorship may be available.
How you'll grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities-including exposure to leaders, sponsors, coaches, and challenging assignments-to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.