Job Information
Bath & Body Works Retail Supervisor-WILLOWBROOK SHOPPING CENTRE in Langley, British Columbia
Description
Career Development | Fun Stores | Free Product | 40% Discount
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a better brighter, happier place when everyone has access to the things that make them happy.
Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.
Responsibilities
Responsible for leadership tasks as delegated by the store manager
Provide individual and team performance feedback and recommendations to managers
Train, coach, reward and motivate associates to improve selling and the customer experience
Reinforce selling expectations, performance, results and accountability with all associates
Lead and model selling and customer experience standards
Set the direction and goals for the day/shift when associates arrive for work
Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive
Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues
Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
Maintain policies and procedures
Qualifications
Proven experience delivering sales results
Ability to effectively communicate and foster a customer focused selling culture
Ability to provide effective, in the moment coaching to associates
Available for varied weekly shifts including weekend, closing and peak periods
Prior experience in a supervisory role, preferably in a retail setting
Bath & Body Works Competencies
Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
40% merchandise discount and free product that encourages you to come back to your senses!
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
No-cost mental health and wellbeing support for all associates.
Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates.
Retirement Savings Program with company match for full-time associates.
Tuition Assistance Program for full-time associates.
Opportunity for paid time off and additional family benefits including maternity and parental leave.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada.
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