Job Information
Arizona Employer F&I Manager in Lake Havasu City, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6805017
The Finance & Insurance Manager is responsible for contracting all new business, securing financing, and obtaining any down payment required. It is the F&I Managers responsibility to ensure that all transactions go smoothly, with the highest levels of customer satisfaction, resulting in customers returning for many years to come.
Essential Functions
- Be polite and friendly and greet customers promptly.
- Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Conduct telephone transactions courteously and quickly.
- Accuracy and completion of all transactions.
- All deals are completed, billed and sent to the accounting office for processing, within 7 days.
- Verify residuals, rates, advances, and all other pertinent information before contracting any customer.
- All deals are submitted for approval the same day the customer signs the contract.
- Attend to all customers in a timely manner.
- Verify payoff prior to typing deal.
- Assure all rebate forms are signed by the customer and program number is included.
- Verify VIN matches on all documents.
- Collect down payments at the time of contract.
- All deals are documented on the scorecard.
- Verify every customer (OFAC) to prevent identity theft.
- Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
- Shows when scheduled to work, on time, ready and able to perform essential job functions.
- Adhere to all company policies, procedures and practices.
- Perform other tasks as directed.
Required Education and Experience
- High school diploma or equivalent.
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- 3 to 5 years of auto industry experience.
- Excellent communication skills.
- Ability to meet companys production and quality standards.
- Able to interact and get along with all customers.