Job Information
Trustmark Senior Applications Solution Engineer, Customer Service and Commissions in Lake Forest, Illinois
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
The Senior Applications Solution Engineer for Customer Service and Commissions is responsible for leading the technical requirements gathering and design sessions with stakeholders as it relates to Customer Service and Commissions software systems and/or applications (cloud and/or on-premises). The individual in this position translates product vision to the Managed Service Provider (“MSP”) team, disseminating knowledge, technical requirements, and design documentation. Identifies and evaluates project constraints and risks; researches and monitors new technologies, frameworks, and tools that would improve development workflows and optimize technological capabilities to meet business needs. This role drives the MSP to scope, design, and present Proof of Concepts that have potential to become products, analyzing for technical feasibility and implementation risks and ensures solutions are in alignment to existing enterprise architecture framework and business standards. The Senior Applications Solution Engineer serves as a technical resource for Customer Service and Commissions design implementations across teams, creates solution designs based on conceptual design and stated business requirements and identifies and evaluates new Customer Service and Commissions technologies for implementation. This individual participates in software design meetings, analyzes user needs to determine technical requirements, ensures solutions align to business and IT strategies and participates in defining roadmaps for Customer Service and Commissions applications.
This is a hybrid role with three days a week based at our campus in Lake Forest, IL and two days a week remote.
The Senior Applications Solution Engineer for Customer Service and Commissions:
Drives the solution of technical initiatives with business roadmap/strategy.
Evaluates emerging technologies and trends to identify opportunities for innovation.
Provides strategic guidance on product roadmap and feature prioritization.
Leads the conceptualization, solution design, and implementation of new and existing features for the existing portfolio of Customer Service and Commissions applications.
Collaborates with architects on processes, tooling and frameworks required for the delivery of features in the sprint or product backlog.
Develops alternative solutions for Customer Service and Commissions business problems.
Accountable for the overall delivery of the Customer Service and Commissions applications.
Bachelor’s Degree and/or 8 – 10 years of related experience.
Brand: Trustmark
Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
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When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.
At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.