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Aston Carter Call Center Representative in Lake Forest, Illinois

Description:

The customer service representative is responsible for assisting customers with questions, orders, tracking, and information about the hundreds of products offered. This role is a vital component to the success of the organization. Serving as the first line of customer contact, you can expect to offer world-class customer service on each call.

Duties:

  • Inbound calls (30-60 calls a day)

  • Ability to handle upset customers and order issues over the phone

  • Adhere to call waiting KPI's

  • Account maintenance

  • Order processing and data entry

  • Use ERP and CRM software to update and track orders

  • Utilize "Activate", a system that is similar to Quickbooks

  • Upsell customers on products and quantity

  • Help with small projects when needed

Skills:

call center, microsoft office, order entry, customer service, typing, data entry, erp, crm, quickbooks, activate, Inbound call, inside sale, quoting, price negotiation, Csr, Service, Wpm, Microsoft, problem solving

Top Skills Details:

call center,microsoft office,order entry

Additional Skills & Qualifications:

MUST HAVES:

  • 1-2 years of customer service experience from a relevant industry (any products/fitness products/vitamin products/supplement products)

  • Order Entry experience with ERP/CRM software (test on order entry accuracy, 2016 Data Entry Alpha Numeric (Onscreen))

  • Computer Skills (using Microsoft Office Suite and Dual Screens preferred)

Oregano smell is dominant in the air. (must be comfortable working with this smell)

Nice Haves:

  • Activate/Quickbooks experience

  • Upselling experience/Sales Skills

Soft Skills:

  • Interest in health and wellness, vitamins or holistic medicine

  • Attention to detail.

  • Overall maturity/professionalism is important to them. No drama.

  • a go-getter mentality. Willing to work hard on their own.

  • willingness to learn this product and ask good questions.

  • Positive Attitude

  • Dependable. Won't miss work or be late.

  • Attention to details.

  • Ability to handle upset customers or irate customers

Experience Level:

Expert Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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