Job Information
Buffalo Supply Exceptional Customer Service Professional in Lafayette, Colorado
Exceptional Customer Service Professional Wanted
Buffalo Supply is a well-established and successful family-owned business with a deep desire to serve our veteran and military community clients. We are looking for a special person to grow our in-office team. We provide outstanding benefits, casual dress attire and dog friendly work environment.
Qualifications:
3+ years of call center, customer service, sales or project management experience
Bachelor's degree preferred
Computer literate (PC) and experience with MS Office with above average skills in Excel
Skills Required:
Outstanding verbal and written communication skills
Excellent problem-solving skills
Highly organized
Self-starter, able to keep up on job tasks with minimal supervision
Strong multi-tasking skills
Strong analytical skills a plus
Tact under pressure
Ideal Candidate Profile:
Ability to be flexible and adaptable based on customer and business needs
Ability to establish priorities, manage work independently, and meet deadlines
Displays a team-player attitude both within the Customer Service department and when communicating and collaborating with other key departments
Intuitively understands the importance of cross collaboration amongst internal and external stakeholders and can execute easily
Key responsibilities:
Receive and manage incoming customer communications, presenting a positive customer-oriented impression at all times.
Ensure accuracy and completeness in all information given to customers and entered into the computer system and files.
Work cooperatively with other departments in complex situations in order to balance the interests of our customers, our vendors and the Company.
Understand the impact of independent decision making on the Company's profit margin.
Develop and maintain a high level of proficiency in your area of expertise and be able to cross-train your peers.
Track sales trends and deliver presentations to management regarding your area of expertise.
Analyze bids and purchases orders that include complex federal regulations.
Educate and support the outside sales reps on the differences of doing business with government agencies.
Resolve complex problems that arise as part of the sales and delivery process.
Other duties as assigned.
Compensation and Benefits
Competitive market-based salary. Most people start this position in the range of $55,000
Healthcare and dental coverage, 401K, LTD and PTO
Profit sharing and commission