Job Information
Alorica Supervisor Warehouse Operations in La Vergne, Tennessee
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
• Responsible for managing daily production goals, KPI management, and other projects as needed to meet customer commitments.
• Provide (Daily, Weekly, Monthly) reports if applicable to direct manager
• Update and draft training material pertaining to production areas assigned to
• Responsible for subordinate employees training, performance, resource utilization, developing, coaching, and disciplining
• Ensure all employees adhere to EE policies such as attendance, conduct, TORs, etc
JOB RESPONSIBILITIES
• Plan daily workload for employees based on KPI and production plans
• Excellent inventory management
• Manage employee adherence to job function process
• Ability to flex and adjust staffing to meet production plan
• Excellent time management
• Regular employee performance review, promotions, and demotions
• Adhere to 5S Policy and Safety Procedures
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Must be flexible to work in other departments even on a permanent basis
• Maintain compliance with all company policies and procedures
• Attention to detail
• Excellent Attendance record
• Able to maintain 100% quality to customer
• Must adhere to all site security requirements
• Must have own reliable transportation to work each day
OTHER RELATED DUTIES
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs. unassisted
• Must be able to proficiently read, write, speak and understand the English Language
• Must be able to stand in one place for long periods of time.
• Must be approachable
• Adhere to all safety rules and regulations
• Experience in production/warehousing operations
Equal Opportunity Employer - Veterans/Disabled
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.