Job Information
Insight Global Medical Scheduler, Radiology (onsite) in La Mesa, California
Job Description
A top hospital system and healthcare provider in San Diego is looking for an Medical Scheduler to join their Diagnostic Imaging/Radiology team. This person will be working onsite in an administrative office. The Medical Scheduler will sit in an inbound/outbound call center environment, coordinating and scheduling patients' medical appointments, transfer calls appropriately, and compose emails to provide general information prior to appointments. He/She will primarily be responsible for manually scheduling radiology appointments using Epic.
Some responsibilities of the Medical Scheduler, Diagnostic Imaging will include, but are not limited to:
Operates in a high volume, high structured Scheduling/Appointment Center environment by constantly responding to incoming calls and placing outbound calls to manually schedule members for imaging appointments.
Schedules members for appointments by coordinating patients, facilities, pertinent departments, and physicians/health care providers. All done through Radiant (program within Epic)
Determines the type of appointment requested or needed, reviews scheduling mix of various technicians/providers, and then makes appointment utilizing appropriate guidelines.
Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.
DAILY SHIFT/SCHEDULE:
Monday to Friday
8:15am - 5:00pm PST
IMPORTANT TO NOTE:
While this is a contract, this is one of the top healthcare providers in the country, so this is a great opportunity to earn a long term career with this employer
This employer pays very competitively in relation to the market and provides amazing benefits to their full time employees.
There is a high likelihood of extensions and even potential for permanent conversion in this role pending performance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
2+ years' experience working within an over the phone customer service/scheduling/call center environment supporting patients (ideally Radiology / Imaging - Example: MRI, Ultrasound, CT, General Radiology, Mammography, etc)
1+ years' experience working within a healthcare customer service environment in which this person worked with Epic for scheduling
High School diploma, GED, or equivalent (higher education preferred but not required) - Experience with Radiant (scheduling system in Epic) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.