Job Information
LUXOTTICA OF AMERICA INC Representative Customer Service in LA CROSSE, Wisconsin
JOB REQUIREMENTS: Requisition ID:868706 Position:Full-Time Total Rewards:Benefits/Incentive Information Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you\'ll bring our most advanced technology and innovative products to our partners. As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision. Walman is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. GENERAL FUNCTION The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer. MAJOR DUTIES AND RESPONSIBILITIES Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs. Achieve and maintain a rapport with customers and work to give them the best possible service. Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer\'s return policy. Generate proper documentation for product return. Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.Maintain the customer lists of those accounts participating in these auto-ship mailings. Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly Work closely with vendors when placing orders, retrieving order status information... For full info follow application link. We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8F9E5F954A0E41AE