Job Information
KYLE-CITY OF Telecommunications Operator in KYLE, Texas
General Statement
Under the direction of the Emergency Communications Supervisor, the Telecommunicator (TCO) will perform the police dispatch duties as required by the Emergency Communications Supervisor. TCOs perform a full range of radio and telephone operational duties in the Kyle Police Departments 24/7/365day facility and are required to process and prioritize incoming calls for police assistance.
Essential Duties and Responsibilities
- Use a computer-aided dispatch system (CAD).
- Receive emergency calls from the public requesting police services.
- Determine the nature and location of emergencies; determine priorities, and dispatch police as necessary and in accordance with established procedures.
- Receive and process 911 emergency calls.
- Maintain contact with all units on assignment; maintain status and location of Police Officers.
- Answer non-emergency calls for assistance.
- Enter and retrieve information quickly from a variety of local and automated public safety systems.
- Receive requests for information regarding vehicle registration, driving records and warrants and provide pertinent data.
- Monitor several complex radio frequencies.
- Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
- Provide the public with basic safeguard instructions in dangerous conditions prior to the arrival of emergency services.
- Maintain accurate call information.
- Performs all other duties as assigned.