Job Information
Kuehne+Nagel Sea Logistics Operational Care Specialist in Kuala Lumpur, Malaysia
You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence.
Your Role
You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
To create/complete shipment details in our internal transport management system (carrier/vessel, item description etc).
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To coordinate with our customer care teams (CCL), haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
To obtain dangerous goods (DG) approval where necessary.
To create files for consolidation containers (unless performed by dedicated planners).
To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
To support in resolving claims + disputes.
Your Skills and Experiences
Bachelor's degree or equivalent experience in logistics, supply chain management, or a related field.
3 years of experience in sea freight operations, preferably in a booking or customer service role.
Knowledge of sea freight booking processes, carrier operations, and shipping documentation.
Strong communication and negotiation skills with the ability to build relationships with carriers and customers.
Proficiency in logistics software and systems, including booking platforms and ERP systems.
Detail-oriented with excellent organizational skills to manage multiple bookings and deadlines effectively.
Ability to thrive in a fast-paced environment and adapt to changing priorities and requirements.
Good communication skills
Good Reasons to Join
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.