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Unilever Assistant Key Account Manager - Customer Business Development in Kuala Lumpur, Malaysia

Job Title: Assistant Key Account Manager - Customer Business Development

Location: Malaysia

About Unilever:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many of Malaysian households use our products to feel good, look good and get more out of life — giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.

Team Structure:

  • Reporting to: Channel Manager- Super Channel

    Key Responsibilities:

Customer Strategy and Business Plan:

  • Develop the customer strategic business plan for respective categories and customers. Work out a joint customer business plan for respective categories and customers.

  • Work in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing and brand teams for the specific banner/channel plan.

  • Develop optimal integrated promo plan (including selling the plan to the customer) and manage promo investments.

  • Manage customer promo investment with the customer.

  • Manage the customer P&L for respective categories.

  • Provide clear objectives and deliverables for the operation field team.

  • Deliver the agreed plan, follow-up achievement of counterparts set in the agreement.

  • Conduct consistent monthly and quarterly business reviews/Trade Term with customers through PowerPoint presentations.

  • Perform data churning and analysis to provide accurate business requirements for business review presentations to customers.


  • Close deals with the Customer by negotiating the trade terms, trade funding, and counterparts according to the Unilever strategy on respective categories.

  • Manage overall levels of Customer Investments for 4 Business Unit Categories.

  • Monitor Customer Performance by tracking customer contribution and market share for major categories.

Plays Active Ambassador Role:

  • Act as active ambassador of Unilever at the customer and of the customer at Unilever.

  • Participate actively in the account managers’ meetings, looking at the best solution for the business.

    Key Stakeholders:


  • Customer Business Development, CSP, Marketing, Supply Chain, Finance


  • Key Account Customers

    Essential Experience/Skill/Knowledge:

  • Experienced in key account management/modern trade

  • Experienced in the FMCG industry

  • Skilled in developing and implementing customer/channel investment strategy

    How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

For Internal only: Please apply online and add your PDPs and Talent Profile. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application. By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

En tant qu'employeur responsable et inclusif, Unilever est attentif à la diversité et à la mixité de ses équipes. Nos recruteurs sont engagés et veillent à l'application de processus de recrutement non-discriminants.

Tous nos postes sont ouverts aux personnes en situation de handicap et Unilever accompagne ses collaborateurs dans la mise en place d'éventuels aménagements de poste et de dispositifs d'accessibilité.

Job Category: Customer Development

Job Category: Ventas

Job Category: Développement de la clientèle

Job Type: Customer Management Supervisor_Modern Trade

Industry: UnileverExperiencedProfessionals