Job Information
Amazon Data Center Operations Technician in Kuala Lampur, Malaysia
Description
Amazon Web Services (AWS) rapidly growing and is looking for a Data Center Technician to join our growing Infrastructure Operations team. Amazon Web Services (AWS) is a fast-paced technology company and a data centre industry leader. This position will contribute to the overall availability and reliability of data centre operations in order to meet or exceed defined service levels. This position entails hardware and network diagnostics, physical repair, and participation in an on-call rotation. All candidates must be able to work both independently and as part of a team. Prioritisation of work, organisational skills, effective communication, and the ability to react quickly are all necessary for success. Candidates will install equipment, create documentation, innovate solutions, and solve problems in the Data Center Space in addition to hardware and network repair. This team works in a 24-hour-a-day environment. Candidates participate in the recruiting process and train new team members; review junior techs'/vendors' work for quality, completeness, and effectiveness; and, if necessary, participate in continuous improvement efforts to eliminate process inefficiencies.
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
You remove customer constraints for IT Infrastructure capacity hosted in AWS Data Centers, engage in physical data center activities. This includes all tasks associated with rack deployment, rack cabling, hardware breakfix, software troubleshooting, and rack decommissioning.
These activities include the following:
Strong work ethics and works well in a team
Work in shifts to support 24/7 operations (covering both night and day shifts).
Experience using Linux and Windows systems
PC/Server hardware breakfix experience
Basic networking switching and routing experience
Cable copper and fiber experience
Experience with problem ticket tracking, prioritization, and escalation procedures
Experience or basic understanding of maintenance windows / change management systems - policy, process, and procedure
BA/BS in technical field or equivalent practical experience
Understand and follow Safety and Security policies in a workplace
Ability to lift and move 20 kg of equipment
Passionate about IT infrastructure and hardware
A day in the life
Data Center Operations Technician will be working in AWS data center and engage in physical activities related to data center operations. This includes all tasks associated with rack deployment, rack cabling, hardware breakfix, basic software troubleshooting, and rack decommissioning. This role require work in shifts to support 24/7 operations (covering both night and day shifts).
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Kuala Lampur, MYS
Basic Qualifications
PC/Server hardware knowledge and troubleshooting.
Linux knowledge
Basic fiber optic cables, standard services of TCP/IP
Preferred Qualifications
Scripting skills – Bash/Python/Perl
Data center components awareness- rPDU, ATS,UPS, CRAC
Advance IT network related knowledge.