Job Information
Qualtrics Manager, UX in Krakow, Poland
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Manager, UX
Why We Have This Role
We are a rapidly growing UX team focused on crafting innovative end-to-end designs and customer experiences for a global customer base with millions of users around the globe. Our work and vision define Qualtrics as the Experience Management company. We are looking for leaders that are enthusiastic about leading and growing design teams that inspire the biggest brands to join our group of builders. Our leaders and customers expect and encourage us to push the boundaries of what an enterprise product could be, envisioning across all platforms to directly impact the product roadmap and our customer’s goals. Qualtrics is blazing a new space for Experience Management and is much more than surveys - your design skills and management acumen help make this vision a reality.
How You’ll Find Success
Your product design vision sees 2-3 years into the future and evolves by listening to customers and ideating ground breaking solutions. You challenge norms to arrive at the right design solution. You obsess about a user’s experience and every detail that goes into it. You identify and surface UX issues and opportunities and set your team up to lead the change with speed and agility. You are a hands on manager that leads by example. Leading collaboration across design teams, software development, product management, and product marketing you create fluid, intuitive user experiences that scale seamlessly across desktop, native mobile and push into paradigms such as voice.
How You’ll Grow
Qualtrics is a fast paced, dynamic environment where you will have the opportunity to build on and expand your experience through working on high impact projects, utilising cutting edge tools and technologies, troubleshooting challenging problems and working alongside like minded and driven technical professionals.
Things You’ll Do
Lead your team in the creation of a product design roadmap that pushes the boundaries of what it means to be the market leading Experience Company.
Mentor your team and grow individual designer’s careers and body of work.
Participate in recruiting and ensuring that your teams are resourced and allocated appropriately.
Spend time with a customer learning from them what would make Qualitics fluidly integrate into their workflow and improve the quality of their work. Bring the junior members of your team along with you to grow their customer empathy.
Develop a new standard in how core design patterns are shared and documented ensuring that engineers around the globe can seamlessly tap into the patterns allowing them to independently build with confidence.
Attend a UX team critique - set the standard on how work is presented that inspires the junior designers on the team.
Translate data from a usability study and translate it into concrete user interface design improvements and get them prioritized into design sprint planning.
Integrate the latest standards in interaction design and trends in user design into the product creating the most intuitive and easy to use enterprise product in the market.
What We’re Looking For On Your Resume
8 plus years as an information architect, user experience or interaction designer.
Have shipped and maintained multiple products and features with an online portfolio that showcases this work.
Ability to work cross functionally and influence partners with excellent written and verbal communication skills.
Knowledge of web accessibility principles and experience in building for accessibility.
Proficiency in a variety of design tools such as Figma and Sketch.
Working knowledge of Jira or Airtable is highly preferred.8 plus years as an information architect, user experience or interaction designer.
Experience leading teams of 5+ designers.
Bachelor's degree in design, human-computer interaction (HCI), or related field such as Graphic Design, Industrial Design, Visual Arts, or Computer Science. Master’s preferred.
Have shipped and maintained multiple products and features with an online portfolio that showcases this work.
Ability to work cross functionally and influence partners with excellent written and verbal communication skills.
Knowledge of web accessibility principles and experience in building for accessibility.
Proficiency in a variety of design tools such as Figma and Sketch.
Working knowledge of Jira or Airtable is highly preferred.
What You Should Know About This Team
We are a growing team of UX Designers, UX Researchers, Design System, Content Strategists and Data Scientists focused on crafting innovative end-to-end designs and customer experiences for a global customer base with millions of users around the globe. Our work and vision define Qualtrics as the Experience Management company.
Our Team’s Favorite Perks and Benefits
Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
QED PROGRAM - Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
A choice of Multispot cards available.
Our employee assistance program with Unum provides counselling and wellbeing support to all employees
Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
Group Life & Income Protection Insurance
Glasses/Contact lenses Reimbursement
Free breakfasts, lunches, snacks, and drinks for everyone in the office
Tax-deductible expenses (up to 75% depending on role)
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) ,Equal Opportunity Employment (https://www.eeoc.gov/poster) ,Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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