Job Information
MUFG Director, Head of Deposit & Payment Operations Department in Kowloon, Hong Kong
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Key responsibilities
To lead and manage daily Deposit and Payment Operations in the Branch as well as to ensure customers transactions are processed in a timely manner. Control and maintain sufficient and adequate manpower to each function teams within the Department and maintain strategic partnership with internal counterparts.
Provide input into regional and local operations processes and workflows to deliver best practice, efficiency and mitigate risk. Review and analyze exceptional handling transactions requests and approve daily deposits transactions to ensure all transactions are processed in compliance with Bank policies and regulations.
Manage the risk profile of the Department by ensuring the team understands Bank policies and local regulations in order to process sound transaction payments to customer transactions in a timely manner. Develop departmental initiatives on operational process and system improvement to achieve best practice, efficiency and mitigate risk.
Responsible for managing performance management, developing and rewarding for the direct and indirect reports. Act as a role model to subordinates and adhere to all Company policies and guidelines. Support, coach and guide subordinates on complex issues. Advocate and encourage communication among members within department.
Ensure policies and procedures, regulatory and compliance requirements are followed correctly to avoid risks, uphold professional standard of operations staff members and resolve business critical issue and manage conflict so that business is not adversely impacted.
Report to Branch Management timely and regularly on risks and recommend appropriate actions on how to improve Department’s operation. Maintain good working knowledge of industry trends, products, relevant laws and regulations. Act as a trusted advisor to Management team on deposits & payment transactions related topics.
Job Requirements:
Undergraduate degree qualified is preferable.
Minimum of 10 years’ experience in deposits and/or payment operations with at least 5 years in a senior role.
Strong knowledge of all operation systems and understand transaction processes.
Strong communication and presentation skills by using technical data and information to support line of reasoning.
Demonstrate leadership quality in managing processes, people and service.
Understanding of local banking regulatory environment and regulations.
Solid service quality, control and process improvement skills.
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MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute