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Pilot Company Specialist II, Internal Communications in Knoxville, Tennessee

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to, with supervision from the manager, communications business partner, consult with core business partners to develop and execute internal communications.

  1. Support core business areas with the development of communications plans and written materials to inform and educate team members, including: leader communications and talking points, internal company messaging, presentation materials and company meetings

  2. Assist with planning and providing communications support for internal company and business area town hall meetings, including material and message development

  3. Assist with developing and executing internal communications support for the company’s key initiatives in collaboration with the strategy realization office and business area experts

  4. Write and prepare internal communications and company materials, ensuring they are high quality, accurate and according to style guidelines

  5. Collaborate with marketing communications team to develop comprehensive and integrated communications campaigns that leverage a variety of internal and external channels and mediums

  6. Contribute to the measurement and analysis of the impact of internal communications on employee engagement and business objectives in collaboration with data analytics team

  7. Contribute to and assist with maintaining the internal communications calendar for core business areas

  8. Assist in the maintenance of company communications guidelines

  9. Assists in the planning, coordination and execution of internal employee events as needed and appropriate

  10. Model behaviors that support the company’s common purpose and virtues; ensure guests and team members are supported at the highest level

  11. Ensure all activities are in compliance with rules, regulations, policies, and procedures

  12. Complete other duties as assigned

Qualifications

  • Bachelor’s degree in corporate communications, public relations, journalism, English, or similar field required

  • Minimum two – three years’ experience in a company communications role required, internal communications experience preferred

  • Demonstrated previous experience in writing communication content

  • Advanced Microsoft Office skills

  • Proficient in Associated Press (AP) Style writing

  • Demonstrated ability to think critically and adapt plans to best meet the needs of the business

  • Demonstrated ability to execute on multiple projects simultaneously and consistently deliver high quality results

  • Extremely detail oriented

  • Excellent oral and written communication, interpersonal and presentation skills and ability to expand relationships

  • Strong editing skills

  • Self-motivated and results driven and able to work independently with some supervision

Additional Information

  • Travel required less than 25%

  • General office work requiring sitting or standing for long periods of time

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