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Covenant Health MED OFFICE COORD in Knoxville, Tennessee


Medical Office Coordinator, Sleep Center Clinic

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview:

Parkwest is West Knoxville’s premier medical facility and a top performing heart hospital. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21 Parkwest received recognition from U.S. News & World Report ( as one of the “Top 10” hospitals in Tennessee.

Position Summary:

Obtain referrals and precertifications and perform a variety of clerical functions in a Sleep Center. Assist with some back office procedures as necessary.

Recruiter: Jason Shubert|| ||865-374-5393


  • Schedule new and follow-up patient appointments. Coordinate and schedule diagnostic tests, other specialty physician visits, hospital admissions, and other services as ordered by the physician.

  • Communicate and follow-up with insurance companies/payors and physician offices in obtaining referrals, precertifications, and prior authorizations as needed for physician office visits and chemotherapy treatments. Maintain record of referrals and authorizations.

  • Greet patients and visitors. Check patients in, verifying and updating insurance and demographic information in computer and chart. Copy insurance card. Collect co-payments and other payments from patients and issue receipts. Assist patients in completing registration sheet.

  • Perform charge entry using correct CPT and ICD-9 coding. Batch daily charges. Communicate with billing office staff to assure correct coding, daily balances, billing procedures. Assist patients with questions regarding insurance and account balances.

  • Answer multi-telephone line: screen and route calls, provide information, take messages, and retrieve voice messages. Receive and send information to and from the answering service.

  • Prepare patients for examination by assisting with vitals signs and health history/current medications checklist. Occasionally, assist physicians during procedures.

  • Communicate test results to patients as specifically directed by physician or nurse.

  • File medical records daily in appropriate sections of medical charts. Assemble new patient charts. Pull charts as needed for review and refile.

  • Coordinate with main office the physicians’ calendar of meetings and appointments.

  • Type and mail miscellaneous correspondence as requested. Process incoming and outgoing mail. Copy medical records as directed.

  • Maintain care of office equipment and adequate stock of office supplies. Responsible for notifying supervisor of needed repairs and making repair service calls as directed.


Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

Two (2) years’ experience in medical office setting.

Licensure Requirement:




ID 4003845

Facility Parkwest Medical Center