Job Information
Randstad US customer service team lead in knoxville, Tennessee
customer service team lead.
knoxville , tennessee
posted may 21, 2024
job details
summary
$21 - $22 per hour
temporary
high school
category office and administrative support occupations
referenceAB_4539272
job details
Ready for a new challenge? We are seeking a Customer Service team lead to support a contract role. If you are interested please keep reading. The Customer Service Team Lead is responsible for overseeing the daily operations of the customer service team, ensuring excellent service standards, and maintaining high customer satisfaction. This role involves managing team performance, resolving complex customer issues, and implementing process improvements.
salary: $21 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Supervise, mentor, and coach a team of customer service representatives.
Monitor team performance, provide feedback, and conduct regular performance reviews.
Develop and implement training programs to enhance team skills and knowledge.
Handle escalated customer inquiries and complaints efficiently and professionally.
Ensure that customer issues are resolved promptly and accurately.
Maintain a high standard of customer service and uphold company policies.
Track key performance indicators (KPIs) and prepare regular reports on team performance.
Analyze data to identify trends and areas for improvement.
Implement strategies to improve customer satisfaction and operational efficiency.
This is a 6 month contract role
The essential functions of this role include:
- working up to 3 hrs of overtime per week
Skills
Active Listening
Telephone Etiquette
Interpersonal Sensitivity
CRM
Typing Skills
Basic Software Skills
Customer Service
Customer Relations
Basic Computer Skills
Follow-up
Leading
Qualifications
Years of experience: 3 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
KR
kyrstie remington
- kyrstie.remington@randstadusa.com