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Arizona Employer Technical Support Specialist II (TSS II) in Kingman, Arizona

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6432911

ESSENTIAL FUNCTIONS:

Uses established procedures to perform duties to satisfy locations information needs.

DUTIES:

  • Performs duties as detailed in the TSSI job description.
  • Works with location PLT, managers and floor supervisors to determine appropriate system solutions to problems.
  • Generates Task Requests detailing system enhancements to improve locations performance.
  • Works with corporate materials and corporate IT to determine the appropriate functional area to handle development on system enhancements.
  • When it is determined that the Task Request can be handled at the location level, assigns the ticket to reflect this decision and works with corporate materials and IT groups to log detailed information on the proposed solution for the enhancement.
  • This position will work with corporate IT to insure consistency in the development of programs written by the TSS II.
  • Implementation of enhancements to the system will be coordinated by this position. When locally developed this position will take the lead position in implementation, when developed at the corporate level this position will coordinate the implementation effort.
  • Act as liaison between the location and corporate IT groups.
  • Create custom queries as required at location.
  • Participate in tactical planning to provide input as to appropriate system support and solutions to improve locations performance.

SKILLS:

  • In-depth knowledge of information available in the AWC query database.
  • Understanding of AWC system processes as they relate to a locations business processes.
  • Ability to work independently and in team settings.
  • Ability to gather information from system users and determine system requirements.
  • Ability to create database designs and process flow diagrams
  • Ability to identify and communicate development project schedules.
  • Ability to use AWC MIS approved tools to perform coding of projects (Current tools include; Visual Basic, Crystal Reports, Word, Excel, Access, SQL Server)
  • Excellent written and verbal skills
  • Excellent people skills
  • Knowledge of manufacturing in a process orientated industry
  • Knowledge of material flow and transactional requirements in a vertical integrated make to order or built to order environment.
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