Job Information
TEKsystems Technical Analyst I in King of Prussia, Pennsylvania
Description:
* This Role will be onsite and have to travel around the Greater Philadelphia area*
• Must reside in the Philadelphia, PA metropolitan area.
• 100% on-site position
The Technical Support Analyst I will work as part of the Tempo Technology Services team to provide technical support within the 50 HOPCo Northeast clinical sites. This work will include, help desk phone support, PC support, interactions with third-party service providers and software/hardware vendors, troubleshooting technical issues, installation of hardware, software, cabling, and other related duties.
Tempo is the MSP arm of Ovation Health; this position will be mainly supporting orthopedic clinics across the greater Philadelphia area.
• Knowledge of Microsoft Office products.
• Knowledge of how to operate and troubleshoot computer equipment.
• Knowledge of Telephony systems programming, documentation, and process creation.
• Knowledge of asset and time management skills to assist the department.
• Knowledge of fundamental network topologies and equipment.
This is an entry level role, but the ideal candidate will come with some experience in a similar type of role, Healthcare experience preferred but not required.
The two locations in red are the most important as they are the corp offices/home base for the client. The local IT folks go here for equipment etc. for the clinics.
King Of Prussia - 950 Pulaski Drive, Suite 100, King of Prussia, PA 19406
Newtown Square - 3809 W Chester Pike Newtown Square, PA 19073
Skills:
Hardware, Desktop, Windows 10, Troubleshooting, Support, Install, Deployment, Desktop troubleshooting
Top Skills Details:
Hardware,Desktop,Windows 10,Troubleshooting,Support
Additional Skills & Qualifications:
• High school diploma/GED or equivalent working knowledge preferred.
• IT Certifications preferred (A+,Net+, etc.)
• Time management skills.
• Customer service skills.
• Skill in problem-solving IT related issues.
• Skill in maintaining a safe operating environment
• Ability to troubleshoot common desktop and user problems and develop resolution strategies.
• Ability to communicate effectively and in user-friendly terms verbally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.