Job Information
Dunkin' Restaurant Manager - Dunkin in Kilgore, Texas
We are looking for a Restaurant Manager to help manage our Dunkin' Team!
A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards. Our company has great leadership team to help you support into this new role and has stunning performance for past two years on all operational metrics. You will be part of a winning culture and store that has Steller performance in place already.
Benefits:
Competitive pay
Free Meal
Empowerment to manage others
Ability to participate in Health Plan
Fun Working enviornment
Excellent Bonus Plan
Growth Ability to become Multi Unit
Paid one week vacation
Competencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important goals
Establish goals and deliver results
Seeks ideas and best practices from other individuals
Problem Solving and Decision Making:
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from occurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee’s strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate
Good to have:
Restaurant, retail, or supervisory experience
Ability to work early morning from 6am
Ability to work 50 hrs per week
Digital Technology skills to operate back office system
Responsibilities:
Team Environment:
Hire, train and develop employees
Communicate job expectations to their employees
Plan, monitor, appraise and review their employees’ job performance
Provide coaching and feedback; disciplines when appropriate
Operational Excellence:
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
Ensure Brand standards and systems are executed
Manage Donut orders with Kitchen and submit all food orders and make weekly schedules
Handle bank deposits
Ensure online training is completed for new hire
Deliver speed in d/thru as role play for other employees in store.
Profitability:
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Set sales goals and track results
We have strong bonus plan that allows you additional earning up to $10,000 per year
Company Introduction
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.