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General Information

Job Title: Lab Manager

Date Posted: 06/10/2024

Location: Lab

Compensation and Hours

Minimum Salary: $40.65/Hour

Maximum Salary: $60.97/Hour

Type of Job: Full Time

Hours per Week: 40

Benefits: Health/Dental/Vision/401K

Anticipated Job Duration: Year Round

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Job Description

Indian Preference: In accordance with the Indian Preference Act of 1934, application for the position

must include verification of Indian blood.

Purpose

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and

provide employees with the employer's expectations with regard to a specific job classification. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Summary

Activities included are performance of chemical, microscopic and bacteriological tests performed in the

laboratory to obtain data for use in diagnosis and treatment of disease. Ensures that services are of the best quality, cost contained, and carried out in an expeditious manner.

Incumbent is responsible for recognizing results or problems that require referral to the Laboratory Director. Maintains performance improvement activities within the department and participates in Accreditation Association for Ambulatory Health Care (AAAHC) activities; manages and directs the administrative and financial functions. Incumbent is responsible for direction and supervision of the personnel in patient care laboratory services.

ESSENTIAL SUPERVISORY JOB FUNCTIONS COMPLETES OPERATION BY:

Developing schedules, assigning and monitoring work; gathering resources; resolving

operations problems; maintaining reference manuals; implementing new procedures. Promoting a motivational environment that maintains the department as a cohesive unit. Investigating, evaluating, and recommending laboratory supplies and equipment; Recruiting, selecting, orientating, and training Lab Technician or Lab Assistant position.

MAINTAINS STAFF BY:

Recruiting, selecting, orientating, and training employees; maintaining a safe working environment; developing personal growth opportunities.

ACCOMPLISHES STAFF JOB RESULTS BY:

Communicating job expectations; coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training, implementing and enforcing systems, policies, and procedures.

Informing employees at least weekly or as necessary of all matters affecting their

employment.

Providing tools and equipment necessary for staff performance accountability.

Essential Laboratory Manager Job Functions

PROVIDES LABORATORY PATIENT CARE SERVICES BY

Utilizing age appropriate procedures for all age groups;

Independently performing phlebotomy and processing specimens in timely fashion for transport and or analysis insuring the integrity of the specimen is maintained;

Performing in-house testing of blood, urine, and other body fluids;

);;> Correlating unexpected results with disease states;

Applying scientific principles theory of testing procedures for instruments, reagents, and quality control to determine the rationale behind unexpected or inconceivable results;

Logging specimens

Keeping accurate records;

Distributing reports to appropriate staff in a timely manner while avoiding and correcting clerical errors

Acting as liaison between staff and contracted laboratory in determining proper ordering,

processing, and tracking of tests;

Essential Testing Personnel Job functions

Responsible for specimen processing, test performance, reporting test results within specific time limits, and maintaining patient test results;

Constant concentration required when collecting, preparing and processing specimens.

Performing only those moderate complexity tests that are authorized by the Laboratory Director and require a degree of skill commensurate with the individuals education, training, experience, and technical abilities;

Proficiency testing samples are tested as required, reviewed, and performance evaluated by

Laboratory staff;

Responsible for identifying any problems requiring immediate action;

Implementing an approved corrective action plan when any proficiency testing result is found to be unacceptable;

Following the corrective action policies and procedures whenever tests systems are not within

the established acceptable performance levels;

Establish and monitor criteria for the immediate notification of the practitioner responsible for the patient when critical limits of specified tests results are exceeded;

Implementing corrective actions as required;

Documenting all corrective actions taken when test systems deviate from the established performance specifications;

Adhering to the laboratory quality control policies;

Documenting all quality control activities, instrument, and procedural calibrations and maintenance performed.

MAINTAINS MEDICAL LABORATORY PRODUCTIVITY BY

Monitoring workload of functional areas; Identifying peak and slack periods;

Making operational or staffing adjustment.

RESOLVES PROBLEMS BY

Addressing complaints regarding laboratory functions and works with supervisors to resolve; Consulting with pathologists, other laboratory managers, technical coordinators, directors, physicians, nurses, and other health care professionals;

Attending and participating in appropriate administrative and committee meetings.

MAINTAINS QUALITY RESULTS BY

• Participating in the quality assurance program;

• Assisting staff with ideas for ways to improve laboratory services;

• Consulting with Laboratory Director, clinical and technical consultants;

• Performing proficiency surveys;

• Making adjustments in policy and procedures;

• Generating reports;

• Maintaining records.

IMPLEMENTS NEW PROGRAMS, TESTS, METHODS, INSTRUMENTATION, AND PROCEDURES BY

• Leading the Laboratory quality improvement team including documenting minutes;

• Investigating alternatives;

• Preparing proposals;

• Developing and performing parallel testing;

• Monitoring progress.

MAINTAINS MEDICAL LABORATORY EQUIPMENT BY

• Establishing quality standards;

• Inspecting and evaluating the physical condition of the laboratory area, recommending

necessary changes to Maintenance to improve sanitation, appearance, and efficiency;

• Developing operations, quality, and troubleshooting procedures;

Ensuring staff compliance;

• Certifying instrument performance;

• Arranging equipment replacement, service, and repair.

MAINTAINS MEDICAL LABORATORY SUPPLIES INVENTORY BY

• Checking stock to determine inventory level;

• Anticipating needed supplies and associates costs;

• Placing and expediting orders for supplies;

• Verifying receipt of supplies.

Essential Administrative Job Functions

MAINTAINS PERMIT REQUIREMENTS BY

• Submitting application to keep CLIA Certificate of Accreditation status current;

• Submitting required information to regulatory agencies to maintain licensure;

• Submit an Annual Management Plan to Laboratory Director.

MAINTAINS MEDICAL LABORATORY INFORMATION SYSTEM BY

• Identifying information needs and problems;

• Recommending improvements;

• Establishing priorities;

• Coordinating improvements with ISO;

• Testing;

• Writing user manuals

• Training employees;

• Maintaining security and confidentiality.

ACHIEVES FINANCIAL OBJECTIVES BY

);> Anticipating requirements;

);> Submitting information for budget preparation in cooperation with supervisor;

);> Developing laboratory budget annually;

);> Monitoring costs and analyzing expense variances;

);> Initiating corrective action;

);> Monitoring program staffing levels;

);> Submitting completed laboratory service data for billing process.

MAINTAINS SAFE WORKING ENVIRONMENT BY:

);> Reporting any unsafe conditions to appropriate supervisor upon discovery.

);> Adhering to all local, state, and federal moderate complexity regulations

);> Complying with federal and state laws and regulations regarding the protection of the health of

employees and provide for appropriate occupational health services for those employees

PREPARES MONTHLY LABORATORY OPERATION REPORTS BY

Collecting, analyzing, and summarizing information and trends;

);> Monthly budget review

MAINTAINS QUALITY IMPROVEMENT PROCESS BY

);> Understands the Tribe's and employees needs by demonstrating courtesy, diplomacy and tact during interactions with internal and external parties;

);> Prepares and monitors indicators for quality and continuous improvement;

);> Demonstrates continuous initiatives for improvement of laboratory services;

);> Takes a systems approach to problem solving and process improvement, which involves staff.

CONTRIBUTES TO TEAM EFFORT BY:

);> Participating in the appropriate patient care services committees and other workgroups;

);> Initiating and directing training programs and in-services for new employees;

);> Performing other related duties as directed by supervisor.

MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE BY

Conducting research to improve laboratory operation technology.

);> Attending educational workshops; reviewing professional publications; establishing personal

networks; benchmarking state-of-the-art practices.

Additional Job Duties:

);> Providing administrative support for the clinic and reference lab by acting as manager on-call;

);> Being accessible to staff for consultation as needed;

);> Maintain partnership with laboratory organizations,

);> Recognize, identify, and resolve problems and issues without direct supervision;

);> Maintain laboratory accreditation requirements under the direction of the Clinical Laboratory

Director and Health Administration;

);> Provide instruction to other employees of this or similar job classification in all aspects of

procedure and technique relating to the duties required by this job description unless such instruction requires a specialized certification which the employee doing the training does not have.

);> Provides information to customers by answering questions and requests;

RESPONSIBILITY FOR CONTACTS

Below are the minimum contacts required for this position including the purpose and frequency:

Job or Persons Contacted

Purpose of Contact

Frequency in Normal Duties

Nurses

Patient Care

Frequent

Patients

Specimen Collection

Frequent

Reference Laboratories

Patient Care

Occasional

Physicians/Mid-Levels

Reporting of Results

Frequent

Sales RepresentativesNendors

Equipment & Supplies

Frequent

Clinic Department Directors

Administrative

Frequent

lSD Department

Software management

Occasional

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge to gather, organize, and analyze information for laboratory operations and personnel;

Knowledge of the organization, function and operations of the activity services and higher management directives;

Knowledge and ability to carry out rules of Health Insurance Portability and Accountability Act

(HIPAA), which protects patient rights;

);;> Knowledge of word processing, spreadsheet, and RPMS computer application skills; Knowledge of office equipment and limited maintenance;

Skill in writing as would be required for reports, plans, grants proposals, program justifications, etc.

Ability to gather, assemble, and analyze facts, draw conclusions and devise solutions to

management problems;

Ability to communicate professionally over the telephone and in person in a positive and clear manner;

Ability to manage simultaneously multiple tasks, including telephone, computer operations and in-person visits;

Ability to be flexible in order to perform at the highest level as a team player;

Ability to utilize maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress both mentally and/or physically;

Ability to work independently with minimal supervision and able to prioritize assignments;

Physical Activities Include

Must be able to hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use hands to finger, handle, or operate objects tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell. Each of the listed activities also requires standing, sitting, walking, bending, and stooping, climbing on stools and ladders, and routinely lifting and carrying items and boxes up to forty (40) pounds.

Writing by hand and using a personal computer. Long hours in front of computer screen. Frequently required to work extended hours. Traveling occasionally, using air and/or water transportation, to out­ of-town meetings and functions.

Working Environment

The employee may be exposed to communicable diseases. Safety precautions for employees such as blood drawing for screening of various diseases such as hepatitis, required immunizations, etc. are necessary. The employee is occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled patients and/or family members.

License(s)

Possess current valid State of Alaska driver's license with a record acceptable to KIC's Insurance carrier.

Education

Two-year Medical Laboratory Technology degree or equivalent required.

Certification as a Medical Laboratory Technician or Medical Laboratory Technologist or documentation of training appropriate for testing performed preferred. A graduate of an approved Medical Laboratory Technician or Medical Technology Program preferred.

Experience

Recent managerial experience in a clinical laboratory of an outpatient medical facility required. Prefer

experience with regulatory and accreditation of laboratory operations.

Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.

Required Job Qualifications

2. Are you 18 or older?

3. Can you pass a drug test?

4. Do you have a pending charge or past conviction for DWI/DUI?

5. Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance?

6. Has a driver's license, permit, or privilege ever been suspended or revoked?

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